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Category: Absolutely Meaningless Comedy
and on that topic of “ring-fencing”…
what to do with that bad offshore outsourcing engagement?Read More
Finally… a new acronym for BPO!
Finally... a new acronym for BPO!Read More
Merriam-Webster to remove the term Outsourcing for IT and Business Services
Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as "outsourcing" for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next editionRead More
Forget gain-sharing, start with penalty-sharing…
In order to reach a common state of gain-sharing and incentive bonuses with your provider, start penalizing each other first...Read More
Don’t fire your contract lawyers just yet…
Don't fire your contract lawyers just yet...Read More
Make sure your business outcomes have well-defined metrics
The 'trickle down' effectRead More
Are you ready for Generation 6 BPO?
If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asapRead More
Time to fine-tune your multi-vendor strategy
Time to fine-tune your multi-vendor strategy...Read More
Whoever said outsourcing was becoming a commodity?
Whoever said outsourcing was becoming a commodity?Read More
