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Category: Absolutely Meaningless Comedy
Crush that cobol… at last a standard org chart for your disruptive digital hierarchy
HfS has just figured out how to construct all your fancy new digital job titles and reporting linesRead More
Is there any sanctuary left from the robot these days?
You really can't make this stuff up...Read More
2016: Goodbye to the year of Ignorance (rant warning)
I for one won’t be too sad to see the back of 2016… it just felt like the world kept becoming an increasingly ignorant place to exist.Read More
Whoever said the omnichannel was a myth?
At least they responded...Read More
I’m going through an analog transformation…
Phil Fersht is taking a few days away from the blogosphere (gasp) going through an analog transformationRead More
HfS launches new unDigital magazine
HfS Research today announced it has launched its most disruptive research offering so far: HfS unDigital MagazineRead More
How Design Thinking could really help your brand strategy
This firm could definitely benefit from some Design Thinking to re-imagine its customer experienceRead More
If I was elected Prez…
It's not too late to throw my hat in the ring, so I thought I'd test my manifesto with you folks first to see if I have a shot...Read More
How Robotic Process Automation has become a right dog’s breakfast
The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methaneRead More
Forget Uberization, we must avoid Subwayfication
Once you lose touch with your customers' desired outcomes, do something fast to find them againRead More
