As speculation of a Capgemini takeover of WNS heats up, you have to question the future of BPO specialist firms...Read More
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DOGE would find trillions in savings and value if it zeroes in on US healthcare
While the US administration obsesses with pointing DOGE at relatively small levels of governmental expenditure in areas such as USAID and the Department of Education, when it comes to US healthcare, there are levels of cost inefficiencies and improved outcomes that could reach trillions of dollars if managed effectively.In fact, if US healthcare were its own country, its annual spending of $5.2 trillion would make it the world’s third-largest country by GDP. Yet, the US has amongst the worst health outcomes among OECD countries, with the lowest life expectancies for both men and women, and has not been able to address obesity and mental health epidemics.Read More
Trump’s tariffs will rattle the foundations of the global IT services industry to its core
The focus of a lot of US business is going to be squarely on cost reduction, and this will have a direct impact on the global IT services industry. This will result in a double whammy hit for the India-dependent service providers and consultancies as US firms will be incentivized to reshore services work back to the US, and also to invest more heavily in AI to reduce reliance on support staff in areas like application development and business services.Read More
The decline of commercial payers is an opportunity to address new markets
The HFS Horizon: Healthcare payer service providers 2024 study evaluated 45 service providers for their ability to address the cost and experience of care, and health outcomes for health consumers globally. This study reflects inputs from more than 300 healthcare enterprises, over 80 enterprise references, and approximately 80 supplier partners. Read More
Six in ten Americans will have their healthcare coverage severely impacted by Project 2025
Project 2025 dictates the removal of the Affordable Care Act, which will reverse history back to before 2010 when citizens could be refused insurance coverage for a pre-existing/chronic condition, which today impacts six out of ten citizens. This will have a huge impact on both citizens and their employers with so many people struggling to access and afford the urgent care they need.Read More
6 big things to fix US healthcare… sorta
HFS healthcare lead analyst, Rohan Kulkarni, names six big things we can address to fix US healthcare Read More
Health systems have unprecedented options to address all that ails their business
In the HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 study, we evaluated 36 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally.Read More
Be pragmatic, excited, and responsible: how to get GenAI done
Sandeep Dadlani, Executive VP and Chief Digital and Technology Officer at UnitedHealth Group (UHG), the world’s largest healthcare enterprise with diversified businesses, has a long and deep technology experience across multiple industries on both the supply and demand side. His early days at UHG coincided with the explosion of GenAI on the global stage and has been shaping some of the thinking and doing for him.In speaking with Sandeep, it is clear about the methodical and structured approach he is driving at UHG could define how healthcare leverages the latest technology miracle.Read More
Pharmas’ desire to accelerate results is being matched by supplier sophistication…mostly
In the HFS Horizons: Life Sciences Service Providers, 2023 study, we evaluated 29 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally. Read More
Industry Cloud must be about value creation, not re-badging IP… Unveiling the HFS Industry Cloud Continuum
Many hyperscalers and service providers are merely repackaging and rebadging existing IP and marketing it as “Industry Cloud.” However, at HFS we believe Industry Cloud can become the Holy Grail for Cloud-native transformation, but only if the focus is on new business models and value chain disruption.Read More
