“Denial is not an option.” Contrary to the typical (and here, oversimplified) pre-certification, “approve” or “deny” approach to utilization of...Read More
Time to go fishing for Fintech in Boston?
The Boston community has growing influence in how modern technologies are making their way to various BFSI segments including payments, capital markets, insurance, mortgage, financial reporting, and taxation.Read More
Genpact becomes the first provider to acquire an AI platform
Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.Read More
Watson and Einstein Sitting In A Tree: IBM-Salesforce join forces to give you more ways to buy AI
The time for smart partnerships to drive real innovation and new thinking in Artificial Intelligence (AI) and cognitive computing is now.Read More
NTT DATA’s Insurance IoT Survey Confirms The Steady Rise Of “Connected Insurance”
The IoT hype in insurance continues unabated, with new research by NTT DATA suggesting that 3 out of 4 insurance carriers believe IoT will strongly influence their future products and services.Read More
EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
Capital Markets Operations Blueprint Explores the Perfect Storm for Services
Banks and capital markets firms are severely challenged in predicting strategies for long-term sustainability in a changing market and need to have several strategies in play to meet short-term cost pressures.Read More
Ramyam and Arvato – Raving Fans or Raving Mad?
Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips.Read More
Wipro’s analytics wing is trying new ways of driving collaborative engagements
The new Data Discovery Platform, or DDP, is becoming its flagship solution for exploratory analytics projects in the big data realm.Read More
What kind of RPA symphony is your shared service center running?
Capturing the essence of the two practitioner experiences from global in-house centers, we have the following approaches to getting started with RPARead More