Just as the industry was running out of steam, just as we’re writing the obituary of the outsourcing model… suddenly we...Read More
Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable Read More
As 47% of enterprises seek to reduce their reliance on outsourcing… we’re going straight to digital
The industry has spoken and it's clear where they will invest - in partnerships that can accelerate the move to digital without all the painful and costly steps to get there. And the areas most primed to make this happen are where the staff have alreadyRead More
HFS goes bigly… with Tom Quigley
Tom Quigley joins HFS as Chief Marketing OfficerRead More
With 44% dissatisfaction, it’s time to get real about the struggles of RPA 1.0
Over-setting expectations is putting the automation industry at risk of failure, not setting it up for the success it should beRead More
Wow… the UK really is becoming an attractive nearshore sourcing location
While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services. Read More
Accenture, KPMG, Cognizant, Atos and TCS lead service delivery on Microsoft AI and Google AI Platforms
How services around AI platforms Microsoft and Google are progressingRead More
Want to survive the AI era? YOU have a simple choice to make…
There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understandingRead More
Is your Robotic Software really supporting business transformation at scale beyond piecemeal projects? Time to have your say…
HFS is refining how we view RPA in 2019, so have your say in our 2019 surveyRead More
The present and the future is… Robotic Business Outsourcing
Along comes the perfect new lever to unearth costs many had never thought possible to eliminate: RPA.Read More