Barbra works with the research team to develop and share research and points of view on how business process services and operations can play a valued role in delivering business outcomes that matter for end user experience in the emerging “As-a-Service Economy” as companies move toward a more integrated “OneOfficeTM.” She also explores enabling themes such as talent and design [thinking], and industry and functional areas of Healthcare, Life Sciences, and Public Sector.

Barbra’s experience in this industry includes researching, analyzing and advising on the market and competitive moves and meaning; developing organic and inorganic strategies to drive the growth of new and mature offerings with business process services, building partnerships and strategies for joint success, and managing global teams. Her work history includes almost 20 years at Accenture and prior years in marketing and not-for-profit management.

Barbra earned a Bachelor of Arts degree in English with Honors and was recognized for outstanding leadership in Volunteerism with the Chet Pagni Service Award, from the University of San Diego. She’s also completed post-graduate executive leadership work at Northwestern University and Smith College.

Barbra lives near the windy city of Chicago with her husband and two daughters and enjoys spending time gardening, hiking, and cross-country skiing.

You can contact Barbra at [email protected] and follow her on Twitter @sheridanmcgann.