Are captives on the rebound?

You are not permitted to process any receivables…

So now Indian prisons are piloting BPO services  for cost-savvy providers.  Hmmm…

Some advantages:

• Very low attrition (dependent upon prison security)
• Wide range of available skills
• Extremely low cost

Some disadvantages:

• Concerns over use of voice work…  “How can I help you, kind Sir…”
• Might cause a few minor branding issues for providers
• Lift-and-shift options are limited unless you can convice your whole finance department to raid the local bank with AK47s

HfS opinion:

A great strategy for locking in your clients, but they may feel a bit robbed.  So not a lot of change there then 🙂

Posted in : Absolutely Meaningless Comedy