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Year: 2021
EY, Accenture, Infosys, TCS and IBM lead the unchaining of supply chain services
The scope of innovation is expanding beyond the functional silos. It needs to extend beyond the four walls of your organization, and requires collaboration across multiple organizations with common objectives around driving entirely new sources of valueRead More
Dig in with Dr. Truong Gia Binh – How Vietnamese IT services powerhouse FPT is vying to be a global transformation challenger
FPT has charted its roadmap to enter the Global Top 50 digital transformation provider list in the coming decade – let's dig into what will take them there.Read More
Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix
While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speedRead More
Unleashing cultural innovation is dictating the emerging work environment
Much can be achieved in a pure remote model, but it's simply not sustainable for a healthy, energizing work environment in the medium-long termRead More
Time for some Sharma Karma
Phil Fersht sits down with Accenture's Chief Exec of Accenture Operations Manish SharmaRead More
Are you ready for the HFS OneOffice Digital Symposium?
The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposiumRead More
Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings
HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow SvsRead More
The big digital flip: 60% of staff going back to the office
Businesses are struggling to function entirely in the cloud and depend more than ever on a people-driven cultureRead More
Holy Moly… It’s Rajan Kohli!
Rajan Kohli was promoted to lead iDEAS for Wipro in the recent re-org by CEO Thierry Delaporte... he talks to Phil Fersht about his new role and ideas for the industryRead More
HFS adds more beans to fuel healthcare research – meet Rohan Kulkarni
Phil Fersht sits down with new analyst hire Rohan Kulkarni to discuss his healthcare focusRead More
