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Year: 2018
HfS slam dunks with Stevie!
HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summitsRead More
Why AA’s investment windfall locks up the RPA market for the Big Three
There are three established leaders at the front of the RPA market and investors are convinced that RPA is the start of something much bigger for enterprisesRead More
Concentrix gets up close and personal with Teleperformance with its Convergys acquisition
Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled upRead More
The definitive RPA product benchmarks: The overall picture across 359 superusers
HfS interviewed 359 super-users of RPA products (enterprises, advisors and service providers) across 40+ customer experience dimensions across the following 6 key dimensionsRead More
You just can’t lose… with Chris Boos. Time for an AI reality check
Phil Fersht talks to arago Founder and CEO Hans-Christian BoosRead More
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Keep up-to-date with the finest change-agent research on RPA, blockchain, AI... and much moreRead More
Accenture, IBM, Cognizant, Infosys, Wipro and TCS lead the first Digital OneOffice Blueprint
HfS releases the first official blueprint rating of leading service providers offering multi-functional OneOffice capabilitiesRead More
And time for a real Infosys Saliloquy…
Phil Fersht interviews new Infosys CEO Salil ParekhRead More
Finally the industry has credible RPA product benchmarks from 359 superusers
HfS Research releases the first credible RPA customer experience benchmarking research, covering the leading 10 products across 359 stakeholdersRead More
The G2000 is still cost-obsessed, but getting there now depends on process robotics, predictive data, OneOffice alignment and a whole lotta pain
Sometimes ripping out the very fabric of what got you here is what you have to do to survive in the futureRead More
