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Year: 2017
“How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”
The time a person has the most interest and insight into an activity is when they’re doing it. Did you just finish helping someone or facilitating a meeting and wish you could quickly get feedback on what the person or attendee is thinking?Read More
Millennials: A Generation of Digital Natives stretch IT Services to their limits
Sweeping generalisations about an entire generation are often far from the truth.Read More
Infosys is reaching for the sky with holistic automation strategy
Infosys’ broad set of automation capabilities could evolve into a lever to get the stuttering sales engine running againRead More
Why even the Beeb needs sourcing standards
HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spendRead More
WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes
Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their DealsRead More
By golly, HfS hires Ollie…
HfS has hired Ollie O'Donoghue as senior analyst for IT servicesRead More
Revisiting the Intelligent Automation Continuum
To help overcome the blurred perception, HfS did introduce the Continuum of Intelligent Automation to start discussions on the evolution and innovation in service delivery.Read More
Simplify Blockchain by Refusing to Let Interoperability Issues Bog You Down
Recent thinking suggests there are some shortcuts we can take to make better use of blockchains in the short term, as their development and adoption matures.Read More
Digital, Cloud, SaaS and Automation Becoming Table Stakes When Choosing an IT Service Provider
The most important selection criteria for choosing an external service provider for IT Services generally, and specifically when choosing an infrastructure management, application management and consulting/IT strategy provider.Read More
The SaaS Buyers’ Guides: The Business Case for SaaS is no different from On-Premise
We have had analyst interviews directly with 200 SaaS buyers in the past couple of years, and their motivations for buying SaaS are not as strategic as we would have expected.Read More
