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Month: March 2017
The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships
Private poll of 60 enterprise buyers at the NY HfS Summit yields a depressing state of affairs for current outsourcing relationshipsRead More
RPA is finally growing up, though custody is not settled yet
Despite a lot of noise in the industry, RPA and Intelligent Automation are still a very nascent market. Thus, we continue to have a blurred perception around RPA that gets aggravated by the amount of smoke and mirrors spawned out by some providers.Read More
Placing HCM Stewardship Where it Belongs: Outside of HR
HR adds the most value, by far, when it enables line managers to be effective stewards of HCMRead More
Digital Means Customers Don’t Need to Like You….
Digital is not about being nice or building an emotional attachment to customers – it’s about speed, efficacy, and awarenessRead More
Genpact earns its CFO Consulting stripes as it seeks to pioneer disruptive F&A services in the digital era
At the top of the finance and accounting function, today’s CFOs are more ambitious than ever to become more involved in driving future growth for their organizations, beyond oversight on controllership and bookkeeping.Read More
WNS and Its HealthHelp Acquisition “Will Not Deny” Health Care
The company that WNS just acquired is building out a patient- and healthcare provider-centric approach to utilization management designed to match procedure and treatment to the patient’s needs and network.Read More
Welcome to Judgement Day, where the real future of Outsourcing and the Digital OneOffice will be decided in NY this week!
Can we really “unlearn” the last two decades and change how we buy, sell, behave and operate? Come to NYC . this week to find out...Read More
Ariba And Everledger Want Blockchain To Help Supply Chains Become More Ethical And Make The World Better
When people source ethically they can reduce a lot of bad in the world – child labor, human trafficking, working conditions that harm and kill people, and a host of other problems.Read More
#Traveldiaries2017 – Are you creating memorable service experiences for your travel customers?
All the things T&H service buyers and service providers could be doing better to think of ME, the traveler, at the core of their operationsRead More
The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships
The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the pastRead More
