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Year: 2016
Make your Candidates a Member of the Team Before They’re Employees
Does the onboarding process need a touch of mobility and design thinking?Read More
Blockchain Microwave Chickens?
Because blockchain is a difficult concept to understand, many people do not seem to understand what it actually is, except that it will "revolutionize" lots of things...Read More
Petco Makes Plans to Unleash the Promise of Digital Customer Experience
Planning for the future of CX involves a changing nature of service provider relationshipsRead More
SaaS Deployments: It’s Good to Talk
Buyers need to connect with each other to get the maximum benefits from SaaS deployments.Read More
Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?”Read More
Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for TeslaRead More
We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved?Read More
Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligenceRead More
Who are the leading IT and BPO services firms in EMEA?
HfS reveals the leading IT and BPO services firms in EMEARead More
Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do itRead More
