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Year: 2016
Translation Service LanguageLine Accents the Teleperformance Portfolio
Translation service fits well into a comprehensive talent strategyRead More
EXL Wants Insightful, Quantifiable Results (IQR) In BFS Analytics
The acquisition of IQR brings some interesting downstream opportunities for EXL.Read More
Mapping the Real State of Digital
It’s time to end the hype and get real about the evolving world of digital!Read More
Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice
Don't “fail fast,” learn quickly.Read More
How Energy firms and their Service Providers must embrace change to survive
Our Energy Operations Blueprint highlights the way Oil & Gas companies are looking at digital technologies, automation and outsourcing as avenues for change, and levers to pull to drive new efficiencies and value creation.Read More
What Drives Engineering Service Providers Revenue: Customers Quantity or Customer Quality?
What is more important – customer quantity or customer quality?Read More
Why is Gartner spewing such irresponsible and unsubstantiated data about “robobosses”?
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.Read More
Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
The testing community has to find a distinctive voice for the As-a-Service journey
Testing services have never fully mirrored the broader IT market in the way it was seeking to optimize its organizational models. So what are the innovations and models that are driving testing services forward?Read More
