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Year: 2010
Phil Fersht, Founder and Chief Executive Officer
As Chief Executive Officer of Horses for Sources, Phil oversees all research, social media and operational areas of Horses, and is heavily involved with advising clients and driving the research agenda. His specialist coverage areas include finance, HR and supply chain BPO, and he also focuses on industry issues and the convergence of BPO, SaaS and Cloud in a business utility context. Read More
Euan Davis, Managing Director, European Research Practice
Euan Davis is Research Vice President at HfS Research, where his prime focus is overseeing a leading-edge research agenda in the areas of services integration, IT services and Business Process Outsourcing. He also has a specific focus on the European region, in addition to having a global mandate.Read More
Jamie Snowdon, Principal Analyst, Market Sizing and Forecasting
As Principal Analyst for HfS Research, Jamie focuses on developing market size data models and forecasting, supporting ITO and BPO price benchmarking analysis, in addition to contributing to HfS written research.Read More
Brian Robinson, Senior Analyst, Outsourcing Strategies
As a Senior Analyst for outsourcing strategies, Brian Robinson provides support across many of HfS Research's clients. His core focus is helping buy-side organizations develop smart global sourcing strategies, evaluate service providers and benchmark many pricing components of their sourcing options.Read More
Reetika Joshi, Contributing Analyst, BPO Strategies
Reetika Joshi is a Senior Research Analyst at ValueNotes Sourcing Practice. She currently tracks the outsourcing industry, with a special research focus on the fast-growing technology-enabled learning segment. She contributes regularly to HfS Research's BPO research coverage, in areas such as analytics and vertical processes.Read More
Deborah Kops, Contributing Analyst, Sourcing Change Management
With experience as a corporate managing director, consulting partner and provider, Deborah has a unique perspective on the major challenge to outsourcing and shared services implementation—effectively and sustainably changing the way people work in light of the myriad implications of sourcing—new relationships, different cultures, enhanced technologies, different delivery locations, new cost structure, changed workflows, focus on the customer, increased quality, introduction of commercial structures, and other considerationsRead More
Edward Brooks, Contributing Analyst, Legal Process Outsourcing Strategies
Ed Brooks is contributing expert advice and analysis on the growing Legal Process Outsourcing Market (LPO) for HfS Research's clients.Read More
Phil Hassey, Contributing Analyst, Asia/Pacific BPO Strategies
Phil Hassey is a respected veteran services analyst, based in Sydney Australia, who contributes regularly to HfS Research's coverage of Asia/Pacific Business Process Outsourcing trends and dynamics.Read More
