{"id":985,"date":"2015-10-21T09:34:00","date_gmt":"2015-10-21T09:34:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/harvard-summit-agenda_102015\/"},"modified":"2015-10-21T09:34:00","modified_gmt":"2015-10-21T09:34:00","slug":"harvard-summit-agenda_102015","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/harvard-summit-agenda_102015\/","title":{"rendered":"And finally… The Agenda for the Harvard Working Summit for Service Buyers"},"content":{"rendered":"

Who else can put on an event and oversubscribe it before even releasing the bloody agenda? \u00a0Didn’t people realize the central theme this year is invoice processing transformation in Kazakhstan?<\/p>\n

Well, the long wait is over and we’re proud to\u00a0\u00a0present a\u00a0slightly eccentric and highly knowledgeable line up of industry luminaries for our upcoming HfS Working Summit for Service Buyers<\/a>, in Harvard Square, Cambridge, MA,\u00a0December 1\u00a0– 2:<\/p>\n

Here’s a mere sprinkling\u00a0of the luminaries joining us for the December summit:<\/span><\/p>\n

\"A<\/a><\/p>\n

Tuesday, December 1<\/span><\/h2>\n

12:00 pm \u00a0 \u00a0\u00a0Registration and Opening Reception<\/strong><\/p>\n

12:50 pm\u00a0 \u00a0 \u00a0Welcome<\/strong>\u00a0<\/strong><\/p>\n

\"\"
\n<\/strong>Phil Fersht<\/a>, HfS Founder and CEO<\/p>\n

1:00 pm\u00a0 \u00a0 \u00a0 \u00a0\u00a0Keynote: Negotiating the Future
\n<\/strong>\"\"
\nDr. Francesca Gino<\/a>,\u00a0Tandon Family Professor of Business Administration, Harvard Business School.<\/p>\n

2:15 pm \u00a0 \u00a0 \u00a0 \u00a0The Current and Future State of\u00a0the Global Services Industry
\n<\/strong>\"\"\u00a0\"\"
\n<\/strong>Led by Phil Fersht<\/a>\u00a0and Charles Sutherland<\/a>, HfS Chief Research Officer.<\/p>\n

3:15 pm \u00a0 \u00a0 \u00a0 \u00a0Break<\/strong><\/p>\n

3:30 pm\u00a0 \u00a0 \u00a0 \u00a0\u00a0Group Discussion: The Implications of As-a-Service for Your Business<\/strong><\/p>\n

\"\"
\nHosted by Madelein Smit<\/a>, Intertrust Group.<\/p>\n

\"\"\u00a0\"\"
\nSitting on the panel: Betsy Gauthier<\/a>, Travelers; Trevor Lucas<\/a>, Ancestry.com; Marc\u00a0Pauls<\/a>, Wells Fargo.<\/p>\n

4:30 pm \u00a0 \u00a0 \u00a0 \u00a0C-level Panel: Defining and Realizing Outcomes
\n<\/strong><\/p>\n

\"\"<\/p>\n

Host and Presenter: Craig Libby<\/a>, USAA.<\/p>\n

\"\"\u00a0\"\"\u00a0\"\"
\nSitting on the panel: Mike Small<\/a>, Capgemini; Anup Uppadhayay<\/a>, Infosys; Darin Wright<\/a>, Sutherland.<\/p>\n

5:30 pm \u00a0 \u00a0 \u00a0\u00a0\u00a0Adjourn for the Day<\/strong><\/p>\n

6:00 pm\u00a0 \u00a0 \u00a0 \u00a0\u00a0Welcome Reception
\n<\/strong>Longfellow Room, Charles Hotel.<\/p>\n

Wednesday, December 2<\/span><\/h2>\n

7:30 am\u00a0 \u00a0 \u00a0 \u00a0\u00a0Breakfast
\n<\/strong>Brattle Room, Charles Hotel.<\/p>\n

8:50 am\u00a0 \u00a0 \u00a0 \u00a0\u00a0Welcome <\/strong><\/p>\n

\"\"
\nPhil Fersht<\/a>, HfS Founder and CEO.<\/strong><\/p>\n

9:00 am\u00a0 \u00a0 \u00a0 \u00a0\u00a0Keynote Presentation and Group Discussion: Winning Market Share in the As-a-Service Economy<\/strong><\/p>\n

\"\"
\nPresented by Bruce Richardson<\/a>, Chief Enterprise Strategist, Salesforce.<\/p>\n

9:45\u00a0am\u00a0 \u00a0 \u00a0 Group Discussion: The Seismic Talent Shift in the As-a-Service Economy<\/strong><\/p>\n

\"\"
\nHosted by Lee Coulter<\/a>, Ascension Health.<\/p>\n

\"\"\u00a0\"\"\u00a0\"\"
\nSitting on the panel: Ian Maher<\/a>, Hanover Insurance Group; Bill Pappas<\/a>, State Street\u00a0Global Services; Jason Barkham<\/a>, Warner Brothers Entertainment.<\/p>\n

10:45\u00a0am\u00a0 \u00a0 \u00a0 \u00a0Break<\/strong><\/p>\n

11:00 am\u00a0 \u00a0 \u00a0 \u00a0Breakout\u00a0Working Sessions:\u00a0Applying Design Thinking to Achieving\u00a0Service Outcomes\u00a0<\/strong><\/p>\n

\"\"\u00a0\"\"\u00a0\"\"\u00a0\"\"
\nBuyers\u00a0and\u00a0providers\u00a0break out\u00a0into the Aggasiz, Comstock, Compton and Kennedy rooms, hosted by Phil\u00a0Fersht<\/a>;\u00a0Charles Sutherland<\/a>; John\u00a0Haworth<\/a>, Chairman of the HfS Sourcing Executive Council;\u00a0and Barbra McGann<\/a>, HfS EVP, Business Operations Research.<\/p>\n

12:00 pm\u00a0 \u00a0 \u00a0 \u00a0Breakout Session Outcomes<\/strong><\/p>\n

\"\"\u00a0\"\"\u00a0\"\"\u00a0\"\"
\nBack in the Kennedy room, led by Phil\u00a0Fersht,<\/a>\u00a0Charles Sutherland,<\/a>\u00a0John\u00a0Haworth<\/a> and\u00a0Barbra McGann<\/a>.<\/p>\n

1:00 pm\u00a0 \u00a0 \u00a0 \u00a0Lunch<\/strong><\/p>\n

Brattle Room, Charles Hotel.<\/p>\n

2:00\u00a0pm\u00a0 \u00a0 \u00a0 \u00a0 \u00a0Service\u00a0Provider \u201cNo-Sales-Fluff\u201d\u00a0C-Suite\u00a0Shootout Panel: <\/strong>Delivering the Dreams We Promised\u2026Honest<\/strong><\/p>\n

\"\"
\nHosted by Phil Fersht<\/a>.<\/p>\n

\"\"\u00a0\"\"\u00a0\"\"\u00a0\"\"\u00a0\"\"\u00a0\"\"
\nPanelists: Gajen Kandiah<\/a>, Executive Vice-President Business Process Services and Digital Works, Cognizant;\u00a0Rohit Kapoor<\/a>, Vice Chairman and CEO, EXL; TK Kurien<\/a>, CEO & Member of the Board, Wipro; Debbie Polishook<\/a>, Group Operating Officer, Accenture Operations; Mihir Shukla<\/a>, CEO and Co-founder, Automation Anywhere;\u00a0Tiger Tyagarajan<\/a>, President and CEO, Genpact.<\/p>\n

3:00 pm\u00a0 \u00a0 \u00a0 \u00a0 \u00a0Break<\/strong><\/p>\n

3:15\u00a0pm \u00a0 \u00a0 \u00a0 \u00a0 Panel: The Future of Work<\/strong><\/p>\n

\"\"
\nHosted by Gary Cormier<\/a>, Head of HR Consultancy, Harvard Faculty of Arts and Sciences.<\/p>\n

\"\"\u00a0\"\"\u00a0\"\"
\nSitting on the panel: Pat Geary<\/a>, Blue Prism; John Healy<\/a>, Kelly Services; and Danila Meirlaen<\/a>, HP.<\/p>\n

4:15 pm \u00a0 \u00a0 \u00a0 \u00a0Fireside Chat: Concluding\u00a0Thoughts on the Summit<\/strong><\/p>\n

\"\"\u00a0\"\"\u00a0\"\"
\nPhil Fersht<\/a> and John Haworth<\/a> talk with Mark Hodges<\/a>, Founder and CEO, Acresis, LLC, about his observations and reflections on the\u00a0HfS Working Summit discussions.<\/p>\n

4:45\u00a0pm \u00a0 \u00a0 \u00a0 \u00a0Closing Remarks<\/strong><\/p>\n

5:00\u00a0pm \u00a0 \u00a0 \u00a0 \u00a0Summit Adjourns<\/strong><\/p>\n

6:30 pm\u00a0 \u00a0 \u00a0 \u00a0\u00a0Farewell Reception and Dinner
\n<\/strong>Reception at the nearby HfS offices, followed by dinner at the neighboring Gran Gusto Restaurant<\/a>. Transportation will be provided.<\/p>\n","protected":false},"excerpt":{"rendered":"

Who else can put on an event and oversubscribe it before even releasing the bloody agenda? \u00a0Didn’t people realize the…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,78,80,81,87,88],"tags":[303],"organization":[],"ppma_author":[19],"class_list":["post-985","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-hfsresearch-com-homepage","category-hr-strategy","category-it-outsourcing-it-services","category-outsourcing-events","category-outsourcing-heros","tag-enterprise-irregulars"],"yoast_head":"\nAnd finally... The Agenda for the Harvard Working Summit for Service Buyers - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/harvard-summit-agenda_102015\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"And finally... 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