{"id":869,"date":"2016-05-19T20:56:00","date_gmt":"2016-05-19T20:56:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/hr-ops-as-a-service_051916\/"},"modified":"2016-05-19T20:56:00","modified_gmt":"2016-05-19T20:56:00","slug":"hr-ops-as-a-service_051916","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/hr-ops-as-a-service_051916\/","title":{"rendered":"Accenture, Xerox, NGA HR, Aon Hewitt and ADP make the HR Operations-as-a-Service Winner’s Circle"},"content":{"rendered":"

The market for talent has seen massive fluctuations over the last eight years. The 2008-9 global recession caused massive employment contractions across all major regions, however, the tide has really turned to turn after one of the longest sustained periods of economic growth in the last 200 years, with <\/span>the need for fresh talent is on the rise. <\/span><\/p>\n

Coupled with the rise of the intelligent digital business<\/a>, these dynamics have forever changed the way organizations have to approach their HR function as seek new expertise and mindsets. As such, optimization and smart thinking across the entire HR stack is a critical requirement to attract, onboard and nurture talent within organizations.<\/span><\/p>\n

As more and more millennials enter the workplace (now making up a third or staff), employee interaction has to change. The always-on, always-connected workforce is here. Organizations need to adapt HR functions accordingly and embrace mobile and cloud technology that can be accessed anyway and anytime. <\/span><\/p>\n

Cloud HCM platforms have developed user interfaces that speak to this new workforce, but with ~50% of buyer organizations still using on premise legacy HCM systems, there is still a long way to go for many organizations. By partnering with proven service providers, organizations can now make the migration to the cloud quickly and efficiently. Also by leveraging the managed service expertise of these providers, organizations are more enabled to focus on key moments of truth with employees thereby reducing employee churn and having a more aligned, motivated and focused workforce. <\/span><\/p>\n

Knowing the importance of these solutions for the very future of HR, we put our best and brightest on this. And the result is HfS Human Resource Services Research Director Mike Cook’s<\/a> first Blueprint for HfS: HfS Blueprint: HR Operations As-a-Service 2016<\/a>. So we invited him in to tell us all about it.<\/p>\n

\"HR<\/a><\/p>\n

How did this Blueprint take shape, Mike?<\/span><\/p>\n

In this HR Operations HfS Blueprint, we take a look at the evolution of MPHRO to “As-A-Service”–a services market that is increasingly agile, collaborative and employee-centric. HfS considers this transition in outsourcing a move to the As-a-Service Economy, placing increasing value on diverse talent, analytics, and collaboration, as well as increasingly on platform-based services.<\/p>\n

To develop this Blueprint, we spoke to service buyers and service providers to understand the innovation and execution capabilities of thirteen multi-national, multi-functional service providers with MPHRO business process support capability in their portfolio: Accenture, ADP, Aon Hewitt, Capgemini, Capita, Ceridian, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, Xerox and Wipro.<\/p>\n

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And how did the service providers perform, based on your research with the buyers?<\/span><\/p>\n<\/div>\n

We want to understand a variety of different things in order to compile this Blueprint. How do service buyers approach business process outsourcing—what is working well and what could use a “rethink” or refresh? How are service providers extending their capabilities for data management, analytics, talent development and management? And how are digital technologies such as automation, social, mobile, and cloud being approached and used; what value are they providing for BPO? In short, how is this market changing to become more “As-a-Service”—business-outcome oriented and flexible through the combination of capable people and digital technology. As-a-Service Winner’s Circle:<\/p>\n