{"id":4662,"date":"2008-12-11T08:45:00","date_gmt":"2008-12-11T08:45:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/hro-is-out-of-rehab\/"},"modified":"2008-12-11T08:45:00","modified_gmt":"2008-12-11T08:45:00","slug":"hro-is-out-of-rehab","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/","title":{"rendered":"HRO is out of rehab"},"content":{"rendered":"<p>We&#39;ve had many animated discussions in the past regarding the <a href=\"http:\/\/www.horsesforsources.com\/2008\/04\/hroworld-2008-a.html\" target=\"_blank\" rel=\"noopener\">trials and tribulations<\/a>&#0160;of the HRO market. <img decoding=\"async\" alt=\"Britney Spears\" border=\"0\" class=\"at-xid-6a00d8356fb76c69e20105365b6c71970c \" src=\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg\" style=\"FLOAT: right; MARGIN: 8px\" title=\"Britney Spears\" \/>To cut to the chase, HRO has struggled to live up to expectations as clients struggled with poorly integrated service delivery, overly complex operational issues, the lack of common HR standards and common HR technology platforms. This often resulted in negligible cost savings and fractured service provider relationships.&#0160; Not to mention some significant <a href=\"http:\/\/www.inflexionadvisors.com\/blog\/2008\/10\/28\/large-market-hr-outsourcing-takes-another-hit\/\">write-downs<\/a> by some of the providers who took on overly complex engagements. <\/p>\n<p>However, new research I&#39;ve been carrying out in recent weeks\n<\/p>\n<p><!-- pagebreak --><br \/>\nindicates significant recent shifts in this space, which have contributed to a renewed growth in new engagements.&#0160; The multi-process HRO market grew by 24% in 2007 in new contract signings, and is ontrack to maintain a double-digit growth-rate, when taking into account the number of new contracts signed during the first half of 2008:<\/p>\n<p style=\"TEXT-ALIGN: center\"><a href=\"http:\/\/fersht.typepad.com\/.a\/6a00d8356fb76c69e201053652e381970b-pi.jpg\"><img decoding=\"async\" alt=\"HRO-Growth\" border=\"0\" class=\"at-xid-6a00d8356fb76c69e201053652e381970b \" src=\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e201053652e381970b-800wi.jpg\" style=\"BORDER-RIGHT: black 1px solid; BORDER-TOP: black 1px solid; BORDER-LEFT: black 1px solid; BORDER-BOTTOM: black 1px solid\" title=\"HRO-Growth\" \/><\/a><\/p>\n<p style=\"TEXT-ALIGN: left\">Reasons for this renewed growth?<\/p>\n<\/p>\n<ul>\n<li>\n<p>Recent HRO engagements are largely much less complex than the earlier generation of&#0160;contracts, primarily centered on payroll, contact ctr, workforce admin services <\/p>\n<li>\n<p>The HRO mid-market has not only arrived, it is now driving the market, spearheaded by&#0160;a very strong performance by <a href=\"http:\/\/www.adp.com\/solutions\/employer-services\/hr-bpo.aspx\" target=\"_blank\" rel=\"noopener\">ADP<\/a>&#0160;<\/p>\n<li>\n<p>More efficient deployment of HR technology platforms bundled with HR processes (a dire industry need Naomi Bloom <a href=\"http:\/\/www.horsesforsources.com\/2008\/08\/the-future-of-hrm-service-delivery.html\" target=\"_blank\" rel=\"noopener\">discusses here<\/a>). 84% of current HRO engagements involved a new system being implemented either concurrently with or just prior to the HRO engagement. In a similar vein, 92% of the current HRO engagements involve the HRO service provider maintaining and supporting the HRO systems <\/p>\n<li>\n<p>The increased maturity of global outsourcing providers and the rapid deployment of offshore\/nearshore HR delivery models <\/p>\n<li>\n<p>The leading HR services specialists sticking to their knitting<\/p>\n<li>\n<p>A significant move has come from the <a href=\"http:\/\/www.horsesforsources.com\/2008\/06\/taking-the-hr-function-offshore-is-this-the-answer-to-hros-slowdown.html\" target=\"_blank\" rel=\"noopener\">India-headquartered global services providers<\/a>, with <a href=\"http:\/\/www.wipro.com\/bpo\/hr\/hr.htm\" target=\"_blank\" rel=\"noopener\">Wipro<\/a> now commanding a 6% market share of the enterprise market with some significant new client engagements, and <a href=\"http:\/\/www.infosys.com\/BPO-services\/offerings\/human-resource-outsourcing.asp\" target=\"_blank\" rel=\"noopener\">Infosys<\/a> and <a href=\"http:\/\/www.tcs.com\/offerings\/biz_process\/hr\/Pages\/default.aspx\">TCS<\/a> also gaining footholds in the market.&#0160; <a href=\"http:\/\/www-935.ibm.com\/services\/us\/index.wss\/offerfamily\/bps\/a1028098\" target=\"_blank\" rel=\"noopener\">IBM<\/a> has also made some significant traction in the enteprise space.<\/p>\n<\/li>\n<\/li>\n<\/li>\n<\/li>\n<\/li>\n<\/li>\n<\/ul>\n<p>The industry has gone back-to-basics to provide HRO services that are centered primarily on payroll and workforce admin&#0160;solutions that are tried and tested, and less complex. The key has been for the service providers to deliver HR services that are based on common standards, common technology platforms, using lower-cost offshore and nearshore resources. <a href=\"http:\/\/fersht.typepad.com\/.a\/6a00d8356fb76c69e20105365b6bee970c-pi.jpg\" style=\"FLOAT: right\"><\/a>Moreover, the entry of aggressive lower-cost competition from the global outsourcing providers has served to create a much more enticing value proposition for today\u2019s buyer. <\/p>\n<p>With a challenging 2009 ahead for enterprises, the availability of maturing HRO models are surely going to be enticing offerings for firms seeing to reduce overhead and move onto a global operating HR services model. <\/p>\n<\/p>\n<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#39;ve had many animated discussions in the past regarding the trials and tribulations&#0160;of the HRO market. To cut to the&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,79,80],"tags":[],"organization":[],"ppma_author":[19],"class_list":["post-4662","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-hr-outsourcing","category-hr-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HRO is out of rehab - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HRO is out of rehab - Horses for Sources | No Boundaries\" \/>\n<meta property=\"og:description\" content=\"We&#039;ve had many animated discussions in the past regarding the trials and tribulations&#160;of the HRO market. To cut to the...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/\" \/>\n<meta property=\"og:site_name\" content=\"Horses for Sources | No Boundaries\" \/>\n<meta property=\"article:published_time\" content=\"2008-12-11T08:45:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg\" \/>\n<meta name=\"author\" content=\"Phil Fersht\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pfersht\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Fersht\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/\",\"url\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/\",\"name\":\"HRO is out of rehab - Horses for Sources | No Boundaries\",\"isPartOf\":{\"@id\":\"https:\/\/www.horsesforsources.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg\",\"datePublished\":\"2008-12-11T08:45:00+00:00\",\"author\":{\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#primaryimage\",\"url\":\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg\",\"contentUrl\":\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.horsesforsources.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"HRO is out of rehab\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.horsesforsources.com\/#website\",\"url\":\"https:\/\/www.horsesforsources.com\/\",\"name\":\"Horses for Sources | No Boundaries\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.horsesforsources.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f\",\"name\":\"Phil Fersht\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/image\/86ee0c0ac2d033eed87f327162eb27f7\",\"url\":\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png\",\"contentUrl\":\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png\",\"caption\":\"Phil Fersht\"},\"description\":\"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage\",\"sameAs\":[\"http:\/\/hfsresearch.com\/team\/phil-fersht\",\"https:\/\/www.linkedin.com\/in\/pfersht\/\",\"https:\/\/x.com\/pfersht\"],\"url\":\"https:\/\/www.horsesforsources.com\/author\/phil-fherst\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"HRO is out of rehab - Horses for Sources | No Boundaries","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/","og_locale":"en_US","og_type":"article","og_title":"HRO is out of rehab - Horses for Sources | No Boundaries","og_description":"We&#39;ve had many animated discussions in the past regarding the trials and tribulations&#0160;of the HRO market. To cut to the...","og_url":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/","og_site_name":"Horses for Sources | No Boundaries","article_published_time":"2008-12-11T08:45:00+00:00","og_image":[{"url":"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg","type":"","width":"","height":""}],"author":"Phil Fersht","twitter_card":"summary_large_image","twitter_creator":"@pfersht","twitter_misc":{"Written by":"Phil Fersht","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/","url":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/","name":"HRO is out of rehab - Horses for Sources | No Boundaries","isPartOf":{"@id":"https:\/\/www.horsesforsources.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#primaryimage"},"image":{"@id":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#primaryimage"},"thumbnailUrl":"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg","datePublished":"2008-12-11T08:45:00+00:00","author":{"@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f"},"breadcrumb":{"@id":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#primaryimage","url":"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg","contentUrl":"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20105365b6c71970c-800wi.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.horsesforsources.com\/hro-is-out-of-rehab\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.horsesforsources.com\/"},{"@type":"ListItem","position":2,"name":"HRO is out of rehab"}]},{"@type":"WebSite","@id":"https:\/\/www.horsesforsources.com\/#website","url":"https:\/\/www.horsesforsources.com\/","name":"Horses for Sources | No Boundaries","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.horsesforsources.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f","name":"Phil Fersht","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/image\/86ee0c0ac2d033eed87f327162eb27f7","url":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png","contentUrl":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png","caption":"Phil Fersht"},"description":"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage","sameAs":["http:\/\/hfsresearch.com\/team\/phil-fersht","https:\/\/www.linkedin.com\/in\/pfersht\/","https:\/\/x.com\/pfersht"],"url":"https:\/\/www.horsesforsources.com\/author\/phil-fherst\/"}]}},"authors":[{"term_id":19,"user_id":3,"is_guest":0,"slug":"phil-fherst","display_name":"Phil Fersht","avatar_url":{"url":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2024\/02\/Phil-Fersht-HFS-Updated.jpg","url2x":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2024\/02\/Phil-Fersht-HFS-Updated.jpg"},"job_title":"","first_name":"Phil","last_name":"Fersht","user_url":"http:\/\/hfsresearch.com\/team\/phil-fersht","description":"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage"}],"_links":{"self":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts\/4662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/comments?post=4662"}],"version-history":[{"count":0,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts\/4662\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/media?parent=4662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/categories?post=4662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/tags?post=4662"},{"taxonomy":"organization","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/organization?post=4662"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/ppma_author?post=4662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}