{"id":4636,"date":"2008-09-23T20:53:00","date_gmt":"2008-09-23T20:53:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/a-stateless-multinational-mindset\/"},"modified":"2008-09-23T20:53:00","modified_gmt":"2008-09-23T20:53:00","slug":"a-stateless-multinational-mindset","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/a-stateless-multinational-mindset\/","title":{"rendered":"A stateless multinational mindset"},"content":{"rendered":"<p><span class=\"text\"><em><img decoding=\"async\" alt=\"Ratnesh\" border=\"0\" class=\"at-xid-6a00d8356fb76c69e2010534cdafb1970c \" src=\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e2010534cdafb1970c-800wi.jpg\" style=\"MARGIN: 5px; FLOAT: right\" title=\"Ratnesh\" \/><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #00007f\">The recent <\/span><\/em><a href=\"http:\/\/www.horsesforsources.com\/2008\/09\/poland-not-just-another-offshore-location.html\" target=\"_blank\" rel=\"noopener\"><em><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #ff0000\">article on Poland<\/span><\/em><\/a>&#0160;<em><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #00007f\">certainly stoked up some creative discussion about sourcing BPO locations.&#0160; And none more so than from <font size=\"2\">Ratnesh Mathur, <\/font><\/span><\/em><font size=\"2\"><em><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #00007f\">a BPO guru from India, based in Central Europe.&#0160; Ratnesh has&#0160;worked in the &quot;outsourcing temples&quot; of Citibank&#0160;and <a href=\"http:\/\/www.infosys.com\/BPO-services\/default.asp\" target=\"_blank\" rel=\"noopener\">Infosys<\/a>, in both India&#0160;and Europe, for over 17 years. <\/span><\/em><a href=\"http:\/\/www.linkedin.com\/profile?viewProfile=&amp;key=2435360&amp;authToken=EOhb&amp;authType=name&amp;goback=%2Emqr_false_1_DATE%2Emid_763508993\" onclick=\"window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false\" style=\"FLOAT: right\"><\/a><em><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #00007f\">These days, he spends his time traveling to lesser known places in India&#0160;and Europe,&#0160;and, when not traveling or working on his upcoming book on Indoeuropean linguistic\/cultural links, you can seek his blessings on outsourcing advisory work in India &amp; Europe, through social networks like <\/span><\/em><a href=\"http:\/\/www.linkedin.com\/profile?viewProfile=&amp;key=2435360&amp;authToken=EOhb&amp;authType=name&amp;goback=%2Emqr_false_1_DATE%2Emid_763508993\"><em><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #ff0000\">Linked-in<\/span><\/em><\/a><em><span style=\"FONT-FAMILY: Trebuchet MS; COLOR: #00007f\">.&#0160; Anyway, I thought Ratnesh&#39;s recent contributions warranted a full-posting:<\/span><\/em><\/font><\/span><span class=\"text\"><font size=\"2\"><\/font><\/span><\/p>\n<p><span class=\"text\">When&#0160;selecting a BPO location inside the European Union and in India, its useful to first segregate the City-level metrics from the Country(EU)\/State(India)-level metrics and then quantify relative-importance of each metric vis-a-vis others, specific to your unique need:&#0160;<\/p>\n<p><\/span><\/p>\n<ul>\n<li><strong>Country(EU)\/State(India) Metrics<\/strong>&#8211; BPO\/SSC Set-Up time; Visa\/ Work Permit Requirements; Subsidies\/Government Incentives; Labour Laws; Tax &amp; Accounting Laws; Political stability\n<li><strong>City Metrics<\/strong>&#8211; People (Labor Pool size \/ Education &#8211; Graduate skills\/ Location attractiveness for Senior Foreign Hires\/ Understanding of US &amp; Western European cultures\/Languages) ; Infrastructure (Real Estate, Telecom, Light\/Heat\/Water etc) ; BPO\/SSC Competition; Travel links with key Client sites <\/li>\n<\/li>\n<\/ul>\n<p><!-- pagebreak --><br \/>\nYou will discover, from a BPO perspective,&#0160;that there is little&#0160;difference between CEE countries. Poland, Czech Rep, Romania, Bulgaria etc. &#8211; all present EU stability, consistent ex-communist educational systems, progressive labor\/tax\/accounting norms more aligned to Brussels roadmaps than Old EU countries, Spirited govt. investment cells etc <\/p>\n<p>Eventually, the one-on-one negotiated government subsidy\/incentives (through PaIiz in Poland, CzechInvest in czech rep, SARIO in Solvakia etc) for job creation, is the salient country-level metric for new BPO locations. <\/p>\n<p>Other-wise, its best to focus on City-Metrics to develop a meaningful point of view on a BPO location inside the EU. For example, if you seek to set-up a 500 seats+ BPO venture in the location you select, it&#39;s best to validate break-even point for the handful of cities with 300K+ population. <\/p>\n<p>In my experience within the EU (just as in India), its most useful to&#0160;conduct a&#0160;location-selection focused on city-metrics and a comparison between 3 Economic (Comparable cost-of-living) Groups of Cities. For example: <\/p>\n<p>a) Prague, Warsaw, Krakow, Budapest, Bucharest, Bratislava <\/p>\n<p>b) Lodz, Wroclaw, Brno, Ostrava, Cluj etc <\/p>\n<p>c) Various Sub-150,000 population towns <\/p>\n<p>Poland&#0160;and most other CEE&#0160;countries&#0160;present several interesting BPO locations. Just as in other industries, the BPO industry too will eventually progress towards a &quot;stateless multinational mindset&quot;. <em>See <\/em><a href=\"http:\/\/www.economist.com\/opinion\/displaystory.cfm?story_id=12263150\" target=\"_blank\" rel=\"noopener\"><em>this article<\/em><\/a><em>&#0160;from the Economist entitled &quot;In praise of the stateless multinational<\/em>&quot;.<span class=\"text\"><\/p>\n<p>One should mostly trust the NUMBERS of one&#39;s business model during&#0160;BPO location selection within the EU. Inputs to the model are mostly at a city-level. <\/p>\n<p>Comments on a Nation as a BPO location in Europe, still invite a lot of nationalistic demagoguery. As philosopher AC Grayling reminds us &#8211; &quot; Nationalism is an evil. It causes unnecessary wars, its roots lie in xenophobia and racism, it is a recent phenomenon &#8211; an invention of the last few centuries. The word &#8211; &quot;nation&quot; &#8211; is meaningless: all nations are mongrel, a mixture of so many immigrations and mixings of people over time that the idea of ethnicity is largely comical. &quot; <\/p>\n<p>Its fairly common these days to find nations presenting themselves aggressively through their investment&#0160;bodies such as Paiiz, czechinvest, Sario etc. at BPO conferences in the CEE region. A new&#0160;and meaningless war of words has been underway for the past 5 years. We need to rise to a stateless multinational mindset.<br \/><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The recent article on Poland&#0160;certainly stoked up some creative discussion about sourcing BPO locations.&#0160; And none more so than from&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,50,835,79,81,838,88,832,95],"tags":[],"organization":[],"ppma_author":[19],"class_list":["post-4636","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-captives-and-shared-services-strategies","category-f-a","category-hr-outsourcing","category-it-outsourcing-it-services","category-kpo-analytics","category-outsourcing-heros","category-sourcing-best-practises","category-sourcing-locations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A stateless multinational mindset - 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