{"id":4586,"date":"2008-04-24T15:40:00","date_gmt":"2008-04-24T15:40:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/long-term-contract-renewals-the-real-litmus-test\/"},"modified":"2008-04-24T15:40:00","modified_gmt":"2008-04-24T15:40:00","slug":"long-term-contract-renewals-the-real-litmus-test","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/","title":{"rendered":"Long-term contract renewals:  the real litmus test"},"content":{"rendered":"<p><img decoding=\"async\" title=\"Convergyslogo\" alt=\"Convergyslogo\" src=\"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg\" border=\"0\" style=\"FLOAT: left; MARGIN: 0px 5px 5px 0px\" \/>Following hot on the heels of our recently <a href=\"http:\/\/www.horsesforsources.com\/2008\/04\/hroworld-2008-a.html\">debated issues<\/a> regarding the future health of the HR Outsourcing industry, I was delighted to see Convergys renewed its <a href=\"http:\/\/www.convergys.com\/company\/news-events\/newsroom\/news_release.php?newsid=4559\">multi-scope HRO engagement<\/a> with Avaya today for a further <u>five<\/u> years.&nbsp; &nbsp;I have some personal experience of this engagement from its transition a few years&#8217; ago, when Avaya moved onto a global hub-and-spoke model underpinned by <a href=\"http:\/\/www.sap.com\/services\/bysubject\/bpo\/index.epx\">SAP&#8217;s<\/a> HR platform, that included a complex global payroll roll-out.&nbsp; Convergys is also in the midst of global transitions with both DuPont and Johnson &amp; Johnson (both signed after Avaya), and the successful &#8211; and lengthy &#8211; Avaya renewal spells good news to these more recent adopters of HRO seeking reasurance that their firm chose the right HR deployment model.<\/p>\n<p>In my view, you can only truly judge the success of an outsourcing business when the initial wave of adopters renew for long periods.&nbsp; We have discussed many of the issues this industry faces, but the ultimate proof is in the pudding, and so far, we are seeing the early adopters choose to remain in an HRO delivery environment.&nbsp; These are the companies which have worked through the early complexities and found their status quo with their service providers.&nbsp; I&#8217;d like to congratulate both Convergys and Avaya&#8217;s HR leadership for their renewed relationship and finding a successful balance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following hot on the heels of our recently debated issues regarding the future health of the HR Outsourcing industry, I&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[79],"tags":[],"organization":[],"ppma_author":[19],"class_list":["post-4586","post","type-post","status-publish","format-standard","hentry","category-hr-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Long-term contract renewals: the real litmus test - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Long-term contract renewals: the real litmus test - Horses for Sources | No Boundaries\" \/>\n<meta property=\"og:description\" content=\"Following hot on the heels of our recently debated issues regarding the future health of the HR Outsourcing industry, I...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/\" \/>\n<meta property=\"og:site_name\" content=\"Horses for Sources | No Boundaries\" \/>\n<meta property=\"article:published_time\" content=\"2008-04-24T15:40:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg\" \/>\n<meta name=\"author\" content=\"Phil Fersht\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pfersht\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Fersht\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/\",\"url\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/\",\"name\":\"Long-term contract renewals: the real litmus test - Horses for Sources | No Boundaries\",\"isPartOf\":{\"@id\":\"https:\/\/www.horsesforsources.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg\",\"datePublished\":\"2008-04-24T15:40:00+00:00\",\"dateModified\":\"2008-04-24T15:40:00+00:00\",\"author\":{\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#primaryimage\",\"url\":\"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg\",\"contentUrl\":\"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.horsesforsources.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Long-term contract renewals: the real litmus test\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.horsesforsources.com\/#website\",\"url\":\"https:\/\/www.horsesforsources.com\/\",\"name\":\"Horses for Sources | No Boundaries\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.horsesforsources.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f\",\"name\":\"Phil Fersht\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/image\/86ee0c0ac2d033eed87f327162eb27f7\",\"url\":\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png\",\"contentUrl\":\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png\",\"caption\":\"Phil Fersht\"},\"description\":\"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage\",\"sameAs\":[\"http:\/\/hfsresearch.com\/team\/phil-fersht\",\"https:\/\/www.linkedin.com\/in\/pfersht\/\",\"https:\/\/x.com\/pfersht\"],\"url\":\"https:\/\/www.horsesforsources.com\/author\/phil-fherst\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Long-term contract renewals: the real litmus test - Horses for Sources | No Boundaries","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/","og_locale":"en_US","og_type":"article","og_title":"Long-term contract renewals: the real litmus test - Horses for Sources | No Boundaries","og_description":"Following hot on the heels of our recently debated issues regarding the future health of the HR Outsourcing industry, I...","og_url":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/","og_site_name":"Horses for Sources | No Boundaries","article_published_time":"2008-04-24T15:40:00+00:00","og_image":[{"url":"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg","type":"","width":"","height":""}],"author":"Phil Fersht","twitter_card":"summary_large_image","twitter_creator":"@pfersht","twitter_misc":{"Written by":"Phil Fersht","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/","url":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/","name":"Long-term contract renewals: the real litmus test - Horses for Sources | No Boundaries","isPartOf":{"@id":"https:\/\/www.horsesforsources.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#primaryimage"},"image":{"@id":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#primaryimage"},"thumbnailUrl":"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg","datePublished":"2008-04-24T15:40:00+00:00","dateModified":"2008-04-24T15:40:00+00:00","author":{"@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f"},"breadcrumb":{"@id":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#primaryimage","url":"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg","contentUrl":"http:\/\/fersht.typepad.com\/photos\/uncategorized\/2008\/04\/24\/convergyslogo.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.horsesforsources.com\/long-term-contract-renewals-the-real-litmus-test\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.horsesforsources.com\/"},{"@type":"ListItem","position":2,"name":"Long-term contract renewals: the real litmus test"}]},{"@type":"WebSite","@id":"https:\/\/www.horsesforsources.com\/#website","url":"https:\/\/www.horsesforsources.com\/","name":"Horses for Sources | No Boundaries","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.horsesforsources.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f","name":"Phil Fersht","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/image\/86ee0c0ac2d033eed87f327162eb27f7","url":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png","contentUrl":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png","caption":"Phil Fersht"},"description":"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage","sameAs":["http:\/\/hfsresearch.com\/team\/phil-fersht","https:\/\/www.linkedin.com\/in\/pfersht\/","https:\/\/x.com\/pfersht"],"url":"https:\/\/www.horsesforsources.com\/author\/phil-fherst\/"}]}},"authors":[{"term_id":19,"user_id":3,"is_guest":0,"slug":"phil-fherst","display_name":"Phil Fersht","avatar_url":{"url":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2024\/02\/Phil-Fersht-HFS-Updated.jpg","url2x":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2024\/02\/Phil-Fersht-HFS-Updated.jpg"},"job_title":"","first_name":"Phil","last_name":"Fersht","user_url":"http:\/\/hfsresearch.com\/team\/phil-fersht","description":"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage"}],"_links":{"self":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts\/4586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/comments?post=4586"}],"version-history":[{"count":0,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts\/4586\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/media?parent=4586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/categories?post=4586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/tags?post=4586"},{"taxonomy":"organization","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/organization?post=4586"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/ppma_author?post=4586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}