{"id":4267,"date":"2021-10-25T22:56:00","date_gmt":"2021-10-25T22:56:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/native_automation_services_tt_102521\/"},"modified":"2022-04-26T17:16:34","modified_gmt":"2022-04-26T17:16:34","slug":"native_automation_services_tt_102521","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/native_automation_services_tt_102521\/","title":{"rendered":"Accenture, TCS, Infosys, IBM and Capgemini leading the way with Native Automation services"},"content":{"rendered":"

We’re excited to unveil our eagerly-awaited Top Ten report covering Native Automation Services (click here<\/a> for your copy).\u00a0\u00a0In short, Native<\/em> Automation services leverage a range of emerging technologies to create intelligent and automated workflows in the cloud enabling new “native” standards for consistent cross-functional enterprise operations.\u00a0 Let’s remind ourselves that automation is not<\/em> your strategy.\u00a0 It is the necessary native\u00a0discipline<\/em>\u00a0to ensure your processes provide the data – at speed – to achieve your business outcomes. Hence you have to approach all future automation\u00a0in the cloud<\/em>\u00a0if you want your processes to run effectively end-to-end.<\/p>\n

The report<\/a> examines the capabilities of 12 service providers. We assessed and rated their native automation service capabilities across a defined series of execution, innovation, OneOffice alignment, and voice of the customer criteria. So let’s see how the leading service providers fared:<\/p>\n

<\/a><\/p>\n

Click to Enlarge<\/em><\/a><\/p>\n

Key criteria for rating Native Automation service providers<\/strong><\/span><\/p>\n

Native Automation Excellence.\u00a0\u00a0<\/strong>Native automation is one of three enabling capabilities supporting the journey to OneOffice. It covers services that leverage a range of emerging technologies to create intelligent and automated workflows in the cloud, enabling new “native” standards for consistent cross-functional enterprise operations. The top five leaders in our study, Accenture, TCS, Infosys, IBM, and Capgemini, showcased exemplary capabilities across the assessment criteria, demonstrating the inclusion of automation as a standard \u201cnative\u201d element of transformed enterprise operations.<\/p>\n

Execution.\u00a0<\/strong>\u00a0Native automation is scaling, but most engagements are still at the front end of the value chain in the planning and implementation stages. Native automation is an essential element of enterprise operations transformation. But remember, the value is from working smarter and solving problems, not from successfully implementing a single-thread technology. The increase in outsourcing and managed services deals points to automation truly becoming a native element of enterprise operations. TCS\u00a0shone in this category, closely followed bt Infosys\u00a0and Accenture.<\/p>\n

Innovation.<\/strong>\u00a0\u00a0Native automation engagements are becoming more tech-diversified, but robotic process automation (RPA) is still the dominant technology. RPA and process intelligence have become the power couple of automation engagements, packing a powerful combo punch of understanding and automating processes then measuring the impact of the automated processes. Study participants tell us RPA and hyperscalers dominate their partner landscape, with Automation Anywhere (AAI) and UiPath as co-leaders; almost 70% of respondents named them as a top automation partner, followed closely by MS Azure and AWS, reminding us that ecosystems are changing and on-prem was so pre-pandemic.\u00a0 Accenture dominated the innovation categories, followed by impressive showings by Cognizant and HCL.<\/p>\n

OneOffice\u00a0Alignment.<\/strong>\u00a0\u00a0Service providers say they are delivering OneOffice digital transformation in an average of just 65% of their native automation engagements. This suggests the need to work harder to forge the link between native automation and its essential role in delivering OneOffice transformation. It\u2019s time to walk the walk: Take the OneOffice message beyond the thought leadership and into the deal.\u00a0 TCS\u00a0was able to win this category, clearly helped by its merging together of data, process delivery in recent years to deliver a front-to-back experience for many of its automation clients.<\/p>\n

Voice of the Customer.<\/strong>\u00a0\u00a0Native automation customers speak, and they want proactive recommendations! One hundred percent (100%) of the customers we interviewed indicated they regard their native automation service provider as a strategic partner. Enterprises largely recognize and appreciate services providers\u2019 proven expertise, skills, innovation, and scale that help make their businesses better. But they want their service provider partners to challenge them and provide more proactive ideas for improvement. Business process and data management services provider EXL\u00a0was the surprise winner of this category, proving that a deep understanding of clients’ institutional processes is so critical when is comes to redesigning workflows.\u00a0 It is no coincidence its business process management rival WNS\u00a0also surpassed expectations here, while Genpact\u00a0was also a high performer.<\/p>\n

Bottom line: Automation is the native disciple that sets up the platform to drive AI capabilities to refine your data<\/strong><\/span><\/p>\n

Once you have successfully automated processes in the cloud, it is easy to administer AI solutions to deliver at\u00a0speed<\/em>\u00a0in self-improving feedback loops.\u00a0 This is where you apply digital assistants, computer vision, machine learning, and other techniques to refine the efficacy of your data.\u00a0 AI is how we\u00a0engage<\/em>\u00a0with our data to refine ourselves as digital organizations where we only want a single office to operate with agility to do things faster, cheaper, and more streamlined than we ever thought possible.\u00a0 AI helps us predict and\u00a0anticipate<\/em>\u00a0how to beat our competitors and delight our customers, reaching both outside and inside of our organizations to pull the data we need to make critical decisions at speed.<\/p>\n

As enterprises grapple with the enablement of their post-pandemic, work-from-anywhere future, native automation is going mainstream. It is rapidly becoming an essential element of enterprise operations transformation\u2014enabling the modernization of work through thoughtful process reinvention and eradication of soul-crushing manual work. Service providers play a critical role in driving transformative solutions and mindset change about how and where work gets done.<\/p>\n

HFS\u00a0subscribers can click here<\/span><\/a> to access their copy of HFS\u00a0OneOffice\u00a0Services Top Ten: Native Automation\u00a0Services 2021<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

We’re excited to unveil our eagerly-awaited Top Ten report covering Native Automation Services (click here for your copy).\u00a0\u00a0In short, Native…<\/p>\n","protected":false},"author":3,"featured_media":4268,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[867,852,90],"tags":[303,661],"organization":[],"ppma_author":[19,27,911],"class_list":["post-4267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-intelligent-automation","category-robotic-process-automation","tag-enterprise-irregulars","tag-robotic-process-automation"],"yoast_head":"\nAccenture, TCS, Infosys, IBM and Capgemini leading the way with Native Automation services - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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