\u201cVietnam has been one of the few highly resilient countries during the Covid-19 pandemic. It is the only economy in ASEAN that is able to hold onto a positive growth rate in 2020 (+2.8%).\u201d<\/span><\/p>\n <\/p>\n
Technology played a key role in Vietnam\u2019s COVID-19 success, besides bold and early measures such as targeted testing and tracking. Vietnam\u2019s Government adopted innovative digital tools such as the contact tracing app BlueZone and an e-Government portal to disseminate information.\u00a0E-government portal saw a 300% increase in traffic during the height of COVID-19 in Vietnam.<\/p>\n
Phil:\u00a0<\/strong>How did FPT bring about this change?<\/span><\/p>\nDr. Binh:<\/strong> FPT enhanced its consulting capabilities through 90% acquisitions in US consulting firm Intellinet. Our global workforce is working round the clock. In 2020, we set up new delivery centers in India, Costa Rica, Middle East, and Canada, and we have a highly competitive pricing model which helps customers save 50% costs.<\/p>\n\n\n\nData facts on how <\/strong>FPT respo<\/strong>nded to the COVID challenge<\/strong>:\u00a0<\/strong><\/p>\nTransforming <\/em>FPT<\/em><\/p>\n\nActivated \u201cwartime\u201d mode.<\/li>\n Focused on improved productivity with 685 digital initiatives, maintaining double-digit growth in 2020.<\/li>\n<\/ul>\nTransforming <\/em>FPT\u2019s<\/em> customer<\/em>s<\/em><\/p>\n\nUS-leading automotive service firm with a customer base in 100+ countries.<\/li>\n FPT beat against 193 other vendors including Infosys, Tata, IBM, to become their Champion partner<\/li>\n We are their first choice in key projects worth 150 million dollars in total.<\/li>\n For example, during COVID-19, customer vehicle wholesale was affected. Fewer shoppers due to social distancing. Revenue down 90%.<\/li>\n Within 2 months, FPT upgraded its online bidding platform to give vehicle shoppers a full sight and sound experience with a 360-degree view and engine vibrations. Helped customer recover wholesale revenue.<\/li>\n It was just one of three deals worth more than 100 million dollars each (US, JP, Malaysia) that FPT won in 2020.<\/li>\n<\/ul>\nHelping<\/em> Vietnam<\/em><\/p>\n\nBecame comprehensive digital transformation partner of industry leaders in telco, real estate, aviation, fishery, power, manufacturing, etc.<\/li>\n<\/ul>\nExplored their pain-points and shared the best practices acquired from 30+years of experiences in IT services<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\nEmerging Technologies and Made-in-Vietnam <\/span>Software <\/span><\/span><\/strong><\/p>\nPhil:<\/strong> What makes FPT uniquely different from other global business and technology service providers, and can you see the firm challenging the traditional service providers in the Fortune 1000?\u00a0 Or do you see a different set of emerging clients for the firm?<\/span><\/p>\nDr. Binh:<\/strong> Over the past 3 years, FPT has focused on core technologies that are driving digital transformation such as AI, Big Data, Blockchain, RPA, IoT,<\/em> etc. We\u2019re on track to build a comprehensive ecosystem of world-class software to transform businesses around the world.<\/p>\nFPT is highly focused on new technology and on digital transformation. We have a methodology named FPT Digital Kaizen\u2122<\/strong>. The ex-CIO of Dupont, Mr Phuong Tram, has developed this methodology together with FPT, based on the practice Dupont did for the last ten years very successfully. At the same time, we are developing new technologies, new products, digital products, to accelerate the process of digital transformation.<\/p>\nI think, so far, FPT, besides being the champion on competitive pricing<\/strong>, we are also trying to differentiate ourselves in new technologies, experience, and digital tools. An example of this is the akaBot<\/strong>, an RPA solution that automates repetitive back-office tasks. In 2020, we deployed 75 virtual bots for TPBank, helping the bank save workload for 45 employees. This year, we\u2019re planning to double the scale, expecting to help the customer improve productivity by 20-30%. akaBot has served 40 businesses in 8 countries, automating 250+ processes\/tasks in business operations and freeing thousands of employees for more creative and valuable tasks. In the last 3 years, akaBot\u2019s revenue has increased 50 times, helping businesses save 90% processing time, 60% operational costs.<\/p>\n \nThe Rise of Digital Platforms <\/strong><\/span><\/p>\nPhil<\/strong>: As we slowly move out of the pandemic, do you see the world returning to the way things were, or do you envision the business landscape being different?\u00a0 And how will this impact the role of the IT services provider?<\/span><\/p>\nDr. Binh: <\/strong>The post-COVID-19 world will look very different. Virtual and reality will become one. E-commerce, e-Government, digital businesses, and cash-less, contact-less, touch-less transactions are booming. There is going to be a rise of the platform economy.<\/strong><\/p>\n <\/p>\n
\u201cThe post-COVID-19 world will look very different. Virtual and reality will become one. \u2026 There is going to be a rise of the platform economy.\u201d<\/span><\/p>\n <\/p>\n
In Vietnam, 76% of business leaders have planned digital transformation as a result of COVID-19 which indicates a huge market potential for us.<\/p>\n
\nIn closing<\/strong><\/span><\/p>\nPhil: <\/strong>With all that you are doing, can you close with some insight into your leadership influences?<\/span><\/p>\nDr. Binh: <\/strong>I really admire Jack Welch, former Chairman, and\u00a0CEO of General Electric. He insisted that GE must become a \u201cNo.1\u201d company in its field, or get out. FPT also has big dreams. We wanted to put Vietnam in the world\u2019s digital map. And we want to be on top of the game.<\/strong><\/p>\nPhil: Thanks for the time, Dr.\u00a0Binh,\u00a0and fascinating to get your insights on the Vietnamese potential in the emerging new services environment.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"The scramble for talent and resources triggered by the virtual environment has thrown the world of global sourcing on its…<\/p>\n","protected":false},"author":3,"featured_media":4244,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57,81,833],"tags":[268,303],"organization":[],"ppma_author":[19,24],"class_list":["post-4243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-it-outsourcing-it-services","category-oneoffice","tag-digital-transformation","tag-enterprise-irregulars"],"yoast_head":"\n
Dig in with Dr. Truong Gia Binh \u2013 How Vietnamese IT services powerhouse FPT is vying to be a global transformation challenger - Horses for Sources | No Boundaries<\/title>\n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n \n \n \n \n\t \n\t \n\t \n