{"id":3585,"date":"2016-06-27T22:53:00","date_gmt":"2016-06-27T22:53:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/how-to-power-up-and-re-think-your-outsourcing-experience\/"},"modified":"2016-06-27T22:53:00","modified_gmt":"2016-06-27T22:53:00","slug":"how-to-power-up-and-re-think-your-outsourcing-experience","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/how-to-power-up-and-re-think-your-outsourcing-experience\/","title":{"rendered":"How to Power Up and Re-think your Outsourcing Experience"},"content":{"rendered":"

\u201cThey don\u2019t bring us ideas.\u201d\u00a0<\/p>\n

\u201cWhen we first outsourced, our service provider had the newest ideas, but now three years later, we have caught up to them and they\u2019re treading water. So what\u2019s next?\u201d<\/p>\n

\u00a0<\/p>\n

These are quotes from operations executives over the past months of research, when asked about whether or not they (still) consider their service provider \u201cinnovative.\u201d Since the term is open to interpretation, for the sake of this blog, let\u2019s view it as an ongoing improvement in the impact of the work being delivered by doing something differently\u2026 something over and above the basics of what you would have expected, beyond the letter of the contract.\u00a0<\/p>\n

And, often, these comments are followed by, \u201cit may be\u2026 well it likely is, our organization that is holding us back.\u201d<\/p>\n

If you really want what\u2019s next\u2026 your service provider might actually have the ideas\u2026 but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready<\/em> for innovative change? And is the service provider capable and culturally aligned as well? If not, maybe you aren\u2019t ready for innovation; or, maybe not with your current partners.<\/p>\n

Consider three \u201cPower Ups\u201d to change the face and increase the value of outsourcing: Courage, Budget, and Stories<\/strong><\/p>\n

Harken back to the days of Mario brothers in the video games, when Mario and Luigi tapped into \u201cpower ups<\/a>\u201d to help achieve their goal. (Maybe this is not such a leap in time for you!) \u201cSuper mushrooms\u201d gave them temporary size and height advantage, ability to take multiple \u201chits\u201d before dying, and additional lives.\u00a0 The \u201csuper mushrooms\u201d of outsourcing\u2014to achieve innovation and increased value through partnership\u2014are good for use by any player\u2014operations executives, delivery staff, service buyer or service provider:<\/p>\n

\u00a0<\/p>\n

    \n
  1. Courage:<\/strong> The \u201cgumption\u201d as a leader to \u201callow,\u201d and as an employee to \u201ctake\u201d a chance, to leave egos at the door, to experiment, to \u201cplay,\u201d to quickly acknowledge and shut down what does not seem to be working.<\/li>\n<\/ol>\n

    \u00a0<\/p>\n

      \n
    1. Budget:<\/strong> Realistically, nothing much will happen without a dedicated budget to finance time and materials that support research, dialogue, and prototypes.<\/li>\n<\/ol>\n

      \u00a0<\/p>\n

        \n
      1. Stories:<\/strong> Visuals and stories connect with our emotions, and are memorable. When you really want someone to understand, appreciate, engage, own, and promote a concept, a result, an idea, or a change, then \u201cshow and tell.\u201d \u00a0\u00a0<\/li>\n<\/ol>\n

        If you want innovation\u2014new ideas implemented to drive step changes in results\u2014you need to be willing to do 1-2-3. If not, you are probably keeping yourself in a dangerous continuous improvement cycle\u2014and also likely to get lost in the dust of other companies that are innovating.<\/p>\n","protected":false},"excerpt":{"rendered":"

        \u201cThey don\u2019t bring us ideas.\u201d\u00a0 \u201cWhen we first outsourced, our service provider had the newest ideas, but now three years…<\/p>\n","protected":false},"author":1,"featured_media":3586,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56,64,97],"tags":[],"organization":[],"ppma_author":[893],"class_list":["post-3585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-design-thinking","category-healthcare-and-outsourcing","category-talent-in-sourcing"],"yoast_head":"\nHow to Power Up and Re-think your Outsourcing Experience - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/how-to-power-up-and-re-think-your-outsourcing-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Power Up and Re-think your Outsourcing Experience - Horses for Sources | No Boundaries\" \/>\n<meta property=\"og:description\" content=\"\u201cThey don\u2019t bring us ideas.\u201d\u00a0 \u201cWhen we first outsourced, our service provider had the newest ideas, but now three years...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.horsesforsources.com\/how-to-power-up-and-re-think-your-outsourcing-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Horses for Sources | No Boundaries\" \/>\n<meta property=\"article:published_time\" content=\"2016-06-27T22:53:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2021\/12\/5773941b0f8a9630811392.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Barbra McGann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hfs\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.horsesforsources.com\/how-to-power-up-and-re-think-your-outsourcing-experience\/\",\"url\":\"https:\/\/www.horsesforsources.com\/how-to-power-up-and-re-think-your-outsourcing-experience\/\",\"name\":\"How to Power Up and Re-think your Outsourcing Experience - 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