{"id":1783,"date":"2009-11-18T14:28:00","date_gmt":"2009-11-18T14:28:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/xerox-acs-cloud-services-potential-or-dinosaurs-huddling-together-for-warmth\/"},"modified":"2009-11-18T14:28:00","modified_gmt":"2009-11-18T14:28:00","slug":"xerox-acs-cloud-services-potential-or-dinosaurs-huddling-together-for-warmth","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/xerox-acs-cloud-services-potential-or-dinosaurs-huddling-together-for-warmth\/","title":{"rendered":"Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?"},"content":{"rendered":"<p><em><a href=\"http:\/\/fersht.typepad.com\/.a\/6a00d8356fb76c69e2012875b30b69970c-pi.jpg\" style=\"FLOAT: right\"><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\"><\/span><\/strong><\/a><a href=\"http:\/\/www.amrresearch.com\/AboutUs\/Analysts\/Dana-Stiffler.aspx\" onclick=\"window.open(this.href,&#39;_blank&#39;,&#39;scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39;); return false\" style=\"FLOAT: right\"><span style=\"FONT-FAMILY: ; COLOR: #3b5738\"><img decoding=\"async\" alt=\"Dana_Stiffler\" class=\"asset asset-image at-xid-6a00d8356fb76c69e2012875b30b69970c \" src=\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e2012875b30b69970c-500wi.jpg\" style=\"MARGIN: 5px\" title=\"Dana_Stiffler\" \/><\/span><\/a><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">Our <\/span><\/strong><\/em><a href=\"http:\/\/www.horsesforsources.com\/2009\/09\/acsxerox.html?cid=6a00d8356fb76c69e20120a5a57bae970b\" target=\"_blank\" rel=\"noopener\"><em><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">recent discussion<\/span><\/strong><\/em><\/a><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">&#0160;<em><strong>on Xerox&#39;s acquisition of ACS certainly served up some meaty&#0160;discussion, and even got picked up&#0160;by <\/strong><\/em><\/span><a href=\"http:\/\/www.cio.com\/article\/504371\/ACS_s_IT_Outsourcing_Business_Could_Get_Lost_at_Xerox\" target=\"_blank\" rel=\"noopener\"><em><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">CIO.com<\/span><\/strong><\/em><\/a><em><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">, among other media.<\/span><\/strong><\/em><\/p>\n<p><em><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">My dear friend, and former colleague at AMR Research, <\/span><\/strong><a href=\"http:\/\/www.amrresearch.com\/AboutUs\/Analysts\/Dana-Stiffler.aspx\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">Dana Stiffler<\/span><\/strong><\/a><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">(pictured), recently sent us in some of her views on the merger.&#0160; Dana actually got promoted today to VP and Head of Research for AMR&#39;s services research, where she will be offering clients &quot;cashable benefits, or your money back&quot; with her group&#39;s output.<\/span><\/strong><\/em><\/p>\n<p><em><strong><span style=\"FONT-FAMILY: ; COLOR: #3b5738\">Anyhow,&#0160;thought this a good time to showcase her talent&#8230;&#0160; Over to you, Dana:<\/span><\/strong><\/em><\/p>\n<p><strong><span style=\"FONT-FAMILY: ; COLOR: #0000bf\">Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?<\/span><\/strong><\/p>\n<p>Xerox is the latest in a long line of technology manufacturers to realize that its future lies in services, not products, particularly in the B2B value chain. Once manufacturing and supply chain efficiencies have been wrung out, it\u2019s time to turn to top-line opportunities: services that use product heritage as a foundation. The fastest way to acquire these capabilities is by acquisition. Xerox\u2019s predecessors in this journey include IBM, Fujitsu, Hitachi, HP, and, just recently, Dell, with its <a href=\"http:\/\/www.amrresearch.com\/Content\/View.aspx?compURI=tcm%3a7-48262\" target=\"_blank\" rel=\"noopener\"><a href=\"http:\/\/www.amrresearch.com\/Content\/View.aspx?compURI=tcm%3a7-48262\" target=\"_blank\" rel=\"noopener\">acquisition of Perot System<\/a><\/a><a>s<\/a>.<\/p>\n<\/p>\n<p><!-- pagebreak --><br \/>\nIn this case, Xerox\u2019s target is Affiliated Computer Systems (ACS), a $6.5B, Dallas-based outfit best known for its broad set of business process outsourcing (BPO) services. The acquisition makes sense when Xerox and ACS executives talk about synergies in document management and transaction processing, though there\u2019s some distance to travel to put together a viable offering and go-to-market strategy, even for this supposed sweet spot. The two companies\u2019 traditional target prospects appear to reside in different universes: ACS\u2019s in the finance function and strategic sourcing, and Xerox\u2019s in administrative operations and procurement.<\/p>\n<p>Important areas within ACS likely to languish post-transaction include the company\u2019s burgeoning technology outsourcing business, as well as broader, full-scope, back-office offerings like finance and accounting services (the jewel in ACS\u2019s crown) and human resources outsourcing. ACS businesses most likely to retain executive attention and investment are the more targeted processing products in healthcare, government, and financial services. Xerox had already made investments in mortgage processing as well as litigation support.<\/p>\n<p>The combined entity will need to move quickly to prove to Wall Street that the transaction is about delivering industry-focused, asset-based business services (hint: use the word \u201ccloud\u201d a lot\u2014they love that), rather than two dinosaurs huddling together for warmth.<\/p>\n<p><em>Dana Stiffler (pictured), is Vice President and Head of Research for AMR Research&#39;s Global Business &amp; Outsourcing Services Practice<\/em><\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our recent discussion&#0160;on Xerox&#39;s acquisition of ACS certainly served up some meaty&#0160;discussion, and even got picked up&#0160;by CIO.com, among other&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,51,835,79,81,88],"tags":[],"organization":[],"ppma_author":[19],"class_list":["post-1783","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-cloud-computing","category-f-a","category-hr-outsourcing","category-it-outsourcing-it-services","category-outsourcing-heros"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth? - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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