{"id":1759,"date":"2010-01-01T12:52:00","date_gmt":"2010-01-01T12:52:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/new-years-outsourcing-resolutions-for-service-providers\/"},"modified":"2010-01-01T12:52:00","modified_gmt":"2010-01-01T12:52:00","slug":"new-years-outsourcing-resolutions-for-service-providers","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/","title":{"rendered":"New Year’s outsourcing resolutions for service providers"},"content":{"rendered":"

Wouldn't it be refreshing if some outsourcing executives decided to try doing a few things differently this year?  Here are some suggestions…<\/span><\/span><\/em><\/strong><\/span><\/p>\n

Stop using the word "transformation".<\/p>\n

Start trying to be different from the rest of the pack, or at least admit it<\/em> if you're not really any different (but are probably cheaper, or have a sexier brand, or something).<\/p>\n

Stop espousing that you will bring "innovation" to a finance function when you're just lumping the invoice processing offshore.<\/p>\n

Stop claiming you're recent infrastructure management deal was a "cloud transformation".<\/p>\n

In fact, stop using the word "transformation".<\/p>\n

And please stop wheeling out your only client of note as an example of "innovation" and "best practice" when: <\/p>\n

    1) You bought the deal in the first place, <\/em><\/p>\n

    2) We've heard it 20 times before, and<\/em><\/p>\n

    3) The client hates you anyway.<\/em><\/p>\n

Stop claiming you do something, when you don't.<\/p>\n

Stop claiming you can do something, when you can't.<\/p>\n

Stop claiming ERP support is a "scarce expertise" that warrants a higher price-tag.<\/p>\n

Stop copying your competitors' slideware.<\/p>\n

Stop talking too much and actually listen.<\/em><\/p>\n

Stop adopting other peoples' buzz phrases as your own.<\/p>\n

Stop espousing that you will bring "transformation" to an HR function when you're just processing the payroll checks somewhere cheaper and using some limited piece of software that's only marginally better than the rubbish the client is currently using.<\/p>\n

Start demonstrating how<\/em> you actually did something unique<\/em> with a client to help them be more efficient or generate more revenue.<\/p>\n

Stop using the word "transformation".<\/p>\n

Start being realistic.<\/p>\n

Stop boring the living daylights out of everyone by tweeting all your press releases and thinking people actually will click on them.<\/p>\n

And why not stop having meaningless meetings with sourcing advisors, when you're only going to talk about the same tired old deals everyone already knows about, and the client already knows who they're going to select in any case…<\/p>\n

Hmmm… come to think of it, if everyone stuck to those, we probably wouldn't have an outsourcing industry anymore.  So please ignore and carry on regardless…<\/span><\/strong><\/span><\/em><\/p>\n

Happy New Year and Rock On 2010 -:)<\/span><\/strong><\/span><\/em><\/p>\n

<\/span><\/strong><\/span><\/em> <\/p>\n","protected":false},"excerpt":{"rendered":"

Wouldn't it be refreshing if some outsourcing executives decided to try doing a few things differently this year?  Here are some…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,48,51,53,835,79,81,86,93],"tags":[],"organization":[],"ppma_author":[19],"class_list":["post-1759","post","type-post","status-publish","format-standard","hentry","category-absolutely-meaningless-comedy","category-business-process-outsourcing-bpo","category-cloud-computing","category-confusing-outsourcing-information","category-f-a","category-hr-outsourcing","category-it-outsourcing-it-services","category-outsourcing-advisors","category-social-networking"],"yoast_head":"\nNew Year's outsourcing resolutions for service providers - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Year's outsourcing resolutions for service providers - Horses for Sources | No Boundaries\" \/>\n<meta property=\"og:description\" content=\"Wouldn't it be refreshing if some outsourcing executives decided to try doing a few things differently this year?  Here are some...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/\" \/>\n<meta property=\"og:site_name\" content=\"Horses for Sources | No Boundaries\" \/>\n<meta property=\"article:published_time\" content=\"2010-01-01T12:52:00+00:00\" \/>\n<meta name=\"author\" content=\"Phil Fersht\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pfersht\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Fersht\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/\",\"url\":\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/\",\"name\":\"New Year's outsourcing resolutions for service providers - Horses for Sources | No Boundaries\",\"isPartOf\":{\"@id\":\"https:\/\/www.horsesforsources.com\/#website\"},\"datePublished\":\"2010-01-01T12:52:00+00:00\",\"author\":{\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.horsesforsources.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Year’s outsourcing resolutions for service providers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.horsesforsources.com\/#website\",\"url\":\"https:\/\/www.horsesforsources.com\/\",\"name\":\"Horses for Sources | No Boundaries\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.horsesforsources.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f\",\"name\":\"Phil Fersht\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.horsesforsources.com\/#\/schema\/person\/image\/86ee0c0ac2d033eed87f327162eb27f7\",\"url\":\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png\",\"contentUrl\":\"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png\",\"caption\":\"Phil Fersht\"},\"description\":\"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage\",\"sameAs\":[\"http:\/\/hfsresearch.com\/team\/phil-fersht\",\"https:\/\/www.linkedin.com\/in\/pfersht\/\",\"https:\/\/x.com\/pfersht\"],\"url\":\"https:\/\/www.horsesforsources.com\/author\/phil-fherst\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New Year's outsourcing resolutions for service providers - Horses for Sources | No Boundaries","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/","og_locale":"en_US","og_type":"article","og_title":"New Year's outsourcing resolutions for service providers - Horses for Sources | No Boundaries","og_description":"Wouldn't it be refreshing if some outsourcing executives decided to try doing a few things differently this year?  Here are some...","og_url":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/","og_site_name":"Horses for Sources | No Boundaries","article_published_time":"2010-01-01T12:52:00+00:00","author":"Phil Fersht","twitter_card":"summary_large_image","twitter_creator":"@pfersht","twitter_misc":{"Written by":"Phil Fersht","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/","url":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/","name":"New Year's outsourcing resolutions for service providers - Horses for Sources | No Boundaries","isPartOf":{"@id":"https:\/\/www.horsesforsources.com\/#website"},"datePublished":"2010-01-01T12:52:00+00:00","author":{"@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f"},"breadcrumb":{"@id":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.horsesforsources.com\/new-years-outsourcing-resolutions-for-service-providers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.horsesforsources.com\/"},{"@type":"ListItem","position":2,"name":"New Year’s outsourcing resolutions for service providers"}]},{"@type":"WebSite","@id":"https:\/\/www.horsesforsources.com\/#website","url":"https:\/\/www.horsesforsources.com\/","name":"Horses for Sources | No Boundaries","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.horsesforsources.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/c4f084ff7ad43632f537b3b30918e69f","name":"Phil Fersht","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.horsesforsources.com\/#\/schema\/person\/image\/86ee0c0ac2d033eed87f327162eb27f7","url":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png","contentUrl":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2020\/11\/phill-150x150.png","caption":"Phil Fersht"},"description":"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage","sameAs":["http:\/\/hfsresearch.com\/team\/phil-fersht","https:\/\/www.linkedin.com\/in\/pfersht\/","https:\/\/x.com\/pfersht"],"url":"https:\/\/www.horsesforsources.com\/author\/phil-fherst\/"}]}},"authors":[{"term_id":19,"user_id":3,"is_guest":0,"slug":"phil-fherst","display_name":"Phil Fersht","avatar_url":{"url":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2024\/02\/Phil-Fersht-HFS-Updated.jpg","url2x":"https:\/\/www.horsesforsources.com\/wp-content\/uploads\/2024\/02\/Phil-Fersht-HFS-Updated.jpg"},"job_title":"","first_name":"Phil","last_name":"Fersht","user_url":"http:\/\/hfsresearch.com\/team\/phil-fersht","description":"Phil Fersht is\u00a0a world-renowned analyst, writer and visionary in\u00a0emerging technologies, automation, digital business models, and the alignment of\u00a0enterprise operations to\u00a0drive customer impact and competitive advantage"}],"_links":{"self":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts\/1759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/comments?post=1759"}],"version-history":[{"count":0,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/posts\/1759\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/media?parent=1759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/categories?post=1759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/tags?post=1759"},{"taxonomy":"organization","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/organization?post=1759"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.horsesforsources.com\/wp-json\/wp\/v2\/ppma_author?post=1759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}