{"id":1740,"date":"2010-02-14T15:09:00","date_gmt":"2010-02-14T15:09:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/have-some-outsourcing-vendors-already-thrown-in-the-innovation-towel\/"},"modified":"2010-02-14T15:09:00","modified_gmt":"2010-02-14T15:09:00","slug":"have-some-outsourcing-vendors-already-thrown-in-the-innovation-towel","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/have-some-outsourcing-vendors-already-thrown-in-the-innovation-towel\/","title":{"rendered":"Have some outsourcing vendors already thrown in the innovation towel?"},"content":{"rendered":"<p><strong><span style=\"FONT-FAMILY: ; COLOR: #111111\"><span style=\"FONT-FAMILY: ; COLOR: #000000\"><span style=\"FONT-FAMILY: ; COLOR: #111111\"><span style=\"FONT-FAMILY: ; FONT-SIZE: 14px\"><span style=\"FONT-FAMILY: ; COLOR: #000000; FONT-SIZE: 14px\"><em><img decoding=\"async\" alt=\"Not-so-iron-mike\" class=\"asset asset-image at-xid-6a00d8356fb76c69e20128779fa693970c \" src=\"http:\/\/www.horsesforsources.com\/images\/6a00d8356fb76c69e20128779fa693970c-500wi.jpg\" style=\"MARGIN: 0px 0px 5px 5px; FLOAT: right\" title=\"Not-so-iron-mike\" \/><\/em> <span style=\"FONT-FAMILY: ; COLOR: #3b5738\">I&#39;ve recently&#0160;had two rather disturbing conversations with&#0160;friends interviewing for client management&#0160;positions with outsourcing vendors.&#0160; In both cases, they were only being asked to bring in new logos from selling low-cost IT\/BPO services, as opposed to working&#0160;with&#0160;existing clients to up-sell more consultative, higher business-value offerings.<\/span><\/span><\/span><\/span><\/span><\/span><\/strong>&#0160; <\/p>\n<p>Both these chaps are senior-level execs who are&#0160;highly experienced,&#0160;well networked, and can&#0160;engage in C-level conversation.&#0160; You would have thought several of the offshore-centric vendors would be clamoring for people of this caliber to <em>raise<\/em> their level of conversation within their <em>existing<\/em> accounts, rather than utilize them to go after a handful of&#0160;remaining logos.&#0160; Most of the top-tier vendors have relationships with most of the major enterprise buyers these days, so you would have thought their strategy should be centered on developing deeper footprints with them, as opposed to simply increasing the number of low-end operational engagements (or at least a combination of the two).<\/p>\n<\/p>\n<p><!-- pagebreak --><br \/>\nWhile&#0160;some vendors are talking a big game regarding how they intend to broaden their outsourcing services and consulting work with clients,&#0160;a lot&#0160;of their&#0160;current&#0160;management clearly don&#39;t have a lot of confidence to bring on the talent to help them do just&#0160;that.&#0160; As several vendors seek to raise the bar and become more innovative service partners, they have to be brave and look to bring on the talent that can engage in the right dialog with clients, at senior levels, in order to get there.&#0160; While it&#39;s important to remain loyal to the client managers who scaled the business, vendors need to find ways to <em>empower<\/em> them to bring in new talent to deepen their client relationships.&#0160; It seems the&#0160;politics of client protectionism is still rife within outsourcing vendors and could seriously&#0160;impede their ability to broaden their relationships over the long-term.<\/p>\n<p>2010 will really see the <a href=\"http:\/\/As we move out of the Great Recession, companies are turning their attention to outsourcing more aggressively than ever, in the quest for lower-cost operations, improving processes and becoming more global. Many customers also want to exploit the outsourciing opportunity to find creative new ways of being more productive, and even source new avenues for revenue growth. Service providers are commonly terming this &quot;innovation&quot;, and many are promising clients lucrative business outcomes if they venture into an agreement with them. However, most outsourcing, up to today, has been primarily about reducing costs and attemtping to preserve some form of adequate delivery: &quot;innovation&quot; is something that has been notably absent. So what measures can companies take to approach outsourcing in a way that can truly deliver them some form of innovation? Fersht and Filippone will discuss the dynamics driving the outsourcing market today to predict what tomorrow will bring. They will also discuss what you, as vendor managers, can do to forge better governance teams to deliver greater value, and hopefully achieve some innovation, from your service provider relationship.\" target=\"_blank\" rel=\"noopener\">men separating from the boys<\/a> in this business, and it&#39;s those vendors which have the appetite to bring in the talent to raise the bar, and become more innovative with their clients, who will forge ahead.&#0160; It seems some vendors are content to stay right where they are and pick off low-value work.&#0160; Our next research series will ask customers&#0160;to rate&#0160;the&#0160;caliber of their vendor executives, and whether they are bringing the right level of business acumen to the table to raise performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#39;ve recently&#0160;had two rather disturbing conversations with&#0160;friends interviewing for client management&#0160;positions with outsourcing vendors.&#0160; In both cases, they were only&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,81],"tags":[],"organization":[],"ppma_author":[19],"class_list":["post-1740","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-it-outsourcing-it-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Have some outsourcing vendors already thrown in the innovation towel? - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/have-some-outsourcing-vendors-already-thrown-in-the-innovation-towel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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