{"id":1685,"date":"2010-05-01T03:18:00","date_gmt":"2010-05-01T03:18:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/pramod-good-bad-process-030510\/"},"modified":"2010-05-01T03:18:00","modified_gmt":"2010-05-01T03:18:00","slug":"pramod-good-bad-process-030510","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/pramod-good-bad-process-030510\/","title":{"rendered":"Do you know how good or bad your processes are?"},"content":{"rendered":"

As we deconstruct the recording of\u00a0our interview with Genpact’s President and CEO\u00a0Pramod Bhasin, one factor keeps springing out of the discussion, that makes\u00a0me realize how far today’s organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential:<\/strong>\u00a0<\/p>\n

“Most companies can\u2019t tell you how good or bad their business processes are”<\/span><\/span><\/strong><\/p>\n

Cutting to the chase, those providers which can\u00a0offer services\u00a0to help clients evaluate their current level of “goodness”\u00a0or “badness” and execute a plan to reach the next level, will be the ones which win out.\u00a0 <\/span>Hence, it’s not solely about sitting down with a client and claiming:\u00a0 “this is the best-in-class claims processing workflow”, it’s being able to help that client evaluate whether it’s worth changing<\/em> what they currently have, and\u00a0demonstrating the chops to execute on a plan to help them achieve that next performance level.\u00a0 That means providers need real process experts which have the consultative prowess to help clients think through their options.<\/span><\/p>\n

Essentially,\u00a0as the BPO industry matures, it’s becoming an attractive playground for many of the Indian IT services giants to dabble their fortunes, as they look to diversify their business models\u00a0and take advantage of IT-BPO synergies, the onset of SaaS and the future potential impact of Cloud Computing.\u00a0 They are realizing the importance of genuine BPO capability to help their clients\u00a0consider end-to-end business-IT solutions,\u00a0and start to attempt answering that excrutiating question:\u00a0 how good or bad are<\/em> our processes?<\/span><\/p>\n

For a long time,\u00a0most\u00a0BPO deals were essentially dominated by Accenture, ACS (Xerox)\u00a0Capgemini, Genpact and IBM, with HP popping up occasionally if it fancied a nibble, but today’s competitive landscape is shaping up quite differently with the likes of Cognizant, Infosys, TCS and Wipro looking to claim their piece of the action.<\/span><\/p>\n

\"\"<\/p>\n

Pramod poised and primed to preach more process…<\/p>\n<\/div>\n

However,\u00a0some providers\u00a0are finding the transition from IT to BPO a greater challenge than they imagined, with the different skill levels and diverse talent requirements that need to be managed.\u00a0 The scalability and training issues for managing process\u00a0versus programming is a whole new world.\u00a0 But these firms dominate the global technology\u00a0industry, they are embedded in all the major global enterprises, and as they see their own IT services business commodotize further,\u00a0many will increasingly dive into BPO endeavors with their clients.\u00a0 It’s inevitable, and it’s already happening.<\/p>\n

During Part I of this discussion<\/a>, Pramod gave us his take on the recession, how Genpact tackled the worst of it to emerge as a more focused organization, with increased investments in industry-specific processes and geographic regions.\u00a0 Recent financial results indicate he’s practising what he’s preaching with solid performance and a positive pipeline for future growth in both the near-and-medium terms.\u00a0 Part II of this discussion (coming shortly this week) will focus on these IT-BPO synergies, the relentless quest for innovation, and how the competitive landscape is developing as a result of the changing environment.<\/span><\/p>\n

So where is this all headed?\u00a0 Well, if\u00a0we told you the entire answer, you wouldn’t keep coming here, but stay tuned for Part II, zoning its way shortly to an LED display near you…<\/em><\/span><\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

As we deconstruct the recording of\u00a0our interview with Genpact’s President and CEO\u00a0Pramod Bhasin, one factor keeps springing out of the…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,51,81,88,91],"tags":[630],"organization":[],"ppma_author":[19],"class_list":["post-1685","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-cloud-computing","category-it-outsourcing-it-services","category-outsourcing-heros","category-saas","tag-pramod-phasin"],"yoast_head":"\nDo you know how good or bad your processes are? - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/pramod-good-bad-process-030510\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do you know how good or bad your processes are? 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