{"id":1565,"date":"2011-01-13T13:01:00","date_gmt":"2011-01-13T13:01:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/expecting-more-procurementbpo_011311\/"},"modified":"2011-01-13T13:01:00","modified_gmt":"2011-01-13T13:01:00","slug":"expecting-more-procurementbpo_011311","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/expecting-more-procurementbpo_011311\/","title":{"rendered":"Expecting more from Procurement BPO? SpendMatters and HfS investigate"},"content":{"rendered":"<div id=\"attachment_6204\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6204 \" title=\"Jason Busch: Expecting More Cowbell and More from Procurement BPO\" src=\"http:\/\/www.horsesforsources.com\/wp-content\/uploads\/2011\/01\/Jason_Busch_More.jpg\" alt=\"Jason Busch: Expecting More Cowbell and More from Procurement BPO\" width=\"296\" height=\"278\" \/><\/p>\n<p class=\"wp-caption-text\">Jason Busch: Expecting more cowbell\u2026 and more from Procurement BPO<\/p>\n<\/div>\n<p style=\"text-align: justify;\"><strong>The struggle with procurement BPO has typically been the belief that either moving labor from higher to lower cost regions, or re-badging employees from corporate to a BPO provider, would alone be enough to achieve results.<\/strong><\/p>\n<p style=\"text-align: justify;\">This is especially the case where BPO providers streamline transition costs over the duration of a multi-year contract, allowing the BPO customer immediate cost savings and limited (if any) upfront payments for resource investments. \u00a0The results are often a &#8220;one-time&#8221; savings, the sourcing general who masterminded the deal is <em>flavor of the quarter<\/em>, and everyone goes back to their daily grind.<\/p>\n<p style=\"text-align: left;\">When the sourcing general eventually realizes she or he needs to make additional investments in process transformation and technology, they find it exasperating to go &#8220;back to the well&#8221;. \u00a0The CFO is hunting for that next bite of cost-efficiency and is shocked to learn they should have made some discreet investments in their BPO engagement from the onset. \u00a0Costs are always like hedges\u2026 if not carefully managed, they grow back with a vengeance.<\/p>\n<p style=\"text-align: left;\">To tackle the issue\u00a0we teamed up with HfS Expert Contributor, <a href=\"http:\/\/www.horsesforsources.com\/meet-the-team#jason\" target=\"_blank\" rel=\"noopener\">Jason Busch<\/a> of <a href=\"http:\/\/www.spendmatters.com\" target=\"_blank\" rel=\"noopener\">SpendMatters<\/a> fame. \u00a0Jason also assumes the role of senior advisor for the coveted HfS Single-Malt Foundation, where he has excelled in his duties.<\/p>\n<p>Lo and behold, our research suggests that this type of behavior, along with other indirect spend challenges, ultimately resulted in many initial BPO endeavors targeting indirect spend inside companies to come up short.<\/p>\n<p>This is must-read stuff&#8230;<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff6600;\"><span style=\"font-size: medium;\"><strong>Head over to SpendMatters to <a href=\"http:\/\/www.spendmatters.com\/library\/research_detail.cfm?asset_id=20\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">read the report<\/span><\/a>. \u00a0Now.<\/strong><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jason Busch: Expecting more cowbell\u2026 and more from Procurement BPO The struggle with procurement BPO has typically been the belief&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,50,835,836,91,832,830],"tags":[303],"organization":[],"ppma_author":[19],"class_list":["post-1565","post","type-post","status-publish","format-standard","hentry","category-business-process-outsourcing-bpo","category-captives-and-shared-services-strategies","category-f-a","category-procurement-engineering-supply-chain-outsourcing","category-saas","category-sourcing-best-practises","category-sourcing-change","tag-enterprise-irregulars"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Expecting more from Procurement BPO? SpendMatters and HfS investigate - Horses for Sources | No Boundaries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.horsesforsources.com\/expecting-more-procurementbpo_011311\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expecting more from Procurement BPO? SpendMatters and HfS investigate - Horses for Sources | No Boundaries\" \/>\n<meta property=\"og:description\" content=\"Jason Busch: Expecting more cowbell\u2026 and more from Procurement BPO The struggle with procurement BPO has typically been the belief...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.horsesforsources.com\/expecting-more-procurementbpo_011311\/\" \/>\n<meta property=\"og:site_name\" content=\"Horses for Sources | No Boundaries\" \/>\n<meta property=\"article:published_time\" content=\"2011-01-13T13:01:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.horsesforsources.com\/wp-content\/uploads\/2011\/01\/Jason_Busch_More.jpg\" \/>\n<meta name=\"author\" content=\"Phil Fersht\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pfersht\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Fersht\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.horsesforsources.com\/expecting-more-procurementbpo_011311\/\",\"url\":\"https:\/\/www.horsesforsources.com\/expecting-more-procurementbpo_011311\/\",\"name\":\"Expecting more from Procurement BPO? 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