{"id":1485,"date":"2011-07-11T16:44:00","date_gmt":"2011-07-11T16:44:00","guid":{"rendered":"http:\/\/localhost\/projects\/horsesforsources\/misunderstood-and-poorly-handled-change-management_071111\/"},"modified":"2011-07-11T16:44:00","modified_gmt":"2011-07-11T16:44:00","slug":"misunderstood-and-poorly-handled-change-management_071111","status":"publish","type":"post","link":"https:\/\/www.horsesforsources.com\/misunderstood-and-poorly-handled-change-management_071111\/","title":{"rendered":"Listen to Cassandra when it comes to sourcing change management"},"content":{"rendered":"

Remember Cassandra? She was that character in Greek mythology who was granted the gift of incredible insight by the gods, but in the same instance, the gods cursed her so that no one would ever believe her. \u00a0Welcome to the world of Deborah Kops, as she articulates the findings of our HfS Research \/ Sourcing Change study. \u00a0 Over to you, Debs…<\/em><\/p>\n

Shortchanged!<\/span><\/strong><\/span><\/p>\n

Ever wonder why you have that sinking feeling that your outsourcing program isn\u2019t quite delivering on its promise, despite the fact that your provider is hitting every SLA out of the ballpark? Why most benefits expected in the business case are within reach, yet the business lines\u2019 grumbling continues unabated? Why the retained team just doesn\u2019t \u201cget it,\u201d engaging in guerilla warfare when it\u2019s time to start the next phase of transition? Why the leadership team rejects the concept before you even launch the PowerPoint presentation?<\/p>\n

\"\"<\/a><\/p>\n

Deborah Kops is taken away before convincing the world of the perils of ignoring change management<\/p>\n<\/div>\n

Very likely, you\u2019ve been shortchanged. Whenever an organization outsources, it triggers a myriad of changes\u2014organization, process, workflow, technology, and service levels, among others.\u00a0 Change management\u00a0 often gets short shrift because it has to cope with often irrational reactions, may require a\u00a0 \u201ctouchy feely\u201d response model, and ultimately forces sourcing sponsorship to confront an uncomfortable truth\u2014 compelling business cases alone will not persuade stakeholders to give up control or adjust the way they work. So praying that the noise will just abate over time becomes the default approach.<\/p>\n

HfS Research and Sourcing Change have uncovered, for the first time, how buyers really attack outsourcing change management in the groundbreaking study, \u201cChange Management\u2014Not an Imperative for Sourcing Success?\u201d \u00a0Study results confirm that the secret sauce that makes outsourcing deliver\u2014a structured approach to the adoption of changes resulting from implementation\u2014is still being sidestepped. While most buyers– and providers– give lip service to the need for change management when sourcing, there\u2019s still a lack of understanding of the skills and capabilities that make change management strategically important to an outsourcing deal.<\/p>\n

Confusing PowerPoints, email newsletters and town halls with effective change management.\u00a0 DIY approaches to resourcing. Providers who think<\/em> they support their clients\u2019 change management initiatives. Read all about these observations\u2014and more.<\/p>\n

Click here<\/a> to read the study “Misunderstood and poorly handled: change management for outsourcing”, and stop being shortchanged by outsourcing!<\/strong><\/p>\n

\"\"<\/a><\/p>\n

Earlier this year, HfS Research leveraged its vast network of global enterprises to solicit the opinions of buyers and providers of outsourcing attempting to understand how they view the role and importants of change management for outsourcing engagements.\u00a0The web based survey was completed by 237 respondents with 96 buyers and 141 service providers.<\/em><\/em><\/p>\n

<\/em>Deborah Kops is Research Fellow for HfS Research and leads her own boutique firm www.sourcingchange.com<\/a> dedicated to all issues sourcing change management (click for bio<\/a>)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Remember Cassandra? 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She was that character in Greek mythology who was granted the gift of incredible insight by the gods,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.horsesforsources.com\/misunderstood-and-poorly-handled-change-management_071111\/\" \/>\n<meta property=\"og:site_name\" content=\"Horses for Sources | No Boundaries\" \/>\n<meta property=\"article:published_time\" content=\"2011-07-11T16:44:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.horsesforsources.com\/wp-content\/uploads\/2011\/07\/Cassandra-Kops.jpg\" \/>\n<meta name=\"author\" content=\"Phil Fersht\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pfersht\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Fersht\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.horsesforsources.com\/misunderstood-and-poorly-handled-change-management_071111\/\",\"url\":\"https:\/\/www.horsesforsources.com\/misunderstood-and-poorly-handled-change-management_071111\/\",\"name\":\"Listen to Cassandra when it comes to sourcing change management - 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