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Putting healthcare services at the fingertips of your patients and members
There are a number of mobile platforms on the market today, but who is using them to bring mobility to healthcare? Read More
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Ramyam and Arvato – Raving Fans or Raving Mad?
Arvato just announced its acquisition of Bangalore-based Ramyam Innovation Lab, whose stated mantra is to make customers “raving fans” by enabling contact center staff to have valuable customer information at their fingertips. Read More
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Trump Intel Story: A Stark Example Of A Predictive Security Management Dilemma
Predictive security management requires difficult decisions about treating incidents before they happen. Read More
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2017: The year people are forced to learn new skills… or join the Lost Generation
We have to become students again to avoid the quicksand of legacy executives no longer worth employing. Read More
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Making Industry 4.0 Real For Manufacturers
Industry 4.0 has become a buzzword in the manufacturing industry today. There is a reason for it. There has not been a full-scale change in the way we manufacture goods since the days of Henry Ford. Read More
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The Digital Marketing Operations Blueprint is Out – Part 1: Key Market Dynamics
While service providers have varied strengths and value propositions across each of these areas, the blurring lines between front office functions is creating confusion- and opportunity- in this quickly changing market. Read More
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No more denial for WNS as it makes its concerted procurement play
WNS announced the $40 million acquisition of Denali Sourcing Services. Read More
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Poach, diversify or upskill? What is the secret for sourcing security talent?
With the continued rise in cyber security threats, organizations across industries are scrambling to get their cyber security measures in order. Read More
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Change Management in HR Tech Deployments – Lessons from the Trenches
My preoccupation with change management can be traced back to when I realized that success on HR Technology initiatives was perhaps more a function of the organization being “ready, willing and able” to change (in the form of leveraging new technology) Read More
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Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump.. Read More
